The Bigger Better Switch on bmobile

Mobile Number Portability is the ability to take your existing mobile number to a new service with a new provider.

Number Porting is a system that enables customers to keep their telephone numbers when switching from one communications service provider to another.

The freedom of choice—the customer is able to choose another service provider without losing their existing number.

Customers can port at all TSTT Retail Stores and Dealer locations.

Requests to port can be made Monday to Friday, excluding public holidays.

It takes approximately three working days to process and complete a mobile-to-mobile porting request.

After a successful port to a service provider, the customer will not be able to port that number again for another 180 days.

When making a porting request, postpaid customers are required to also have:

1. Valid Passport, Electoral ID or Driver’s Permit
2. Copy of most recent bill showing proof of payment
3. Working phone and active SIM

When making a porting request, prepaid customers are required to also have:

1. Valid Passport, Electoral ID or Driver’s Permit
2. Working phone and active SIM

No—all porting requests must be accompanied by proper ID of the requester.

The new network provider issues a new SIM Card with the customer’s existing number.

• TSTT fixed to Digicel mobile
• Flow to Amplia
• Digicel to bmobile
• Lisa Communications to bmobile
• Digicel fixed to bmobile

The only port allowed from the list above is Digicel to bmobile.

• Prepaid to Postpaid
• Postpaid to Prepaid
• Prepaid to Prepaid
• Postpaid to Postpaid

All of the ports listed above are allowed.

Yes—if the customer’s contacts are only saved on the old SIM Card.

Yes, they will be lost.

Yes, they will be lost.

Yes—once they belong to the same billing account.

No—the authorised party shall indicate one mobile number to be used to validate the multiple-porting request.

Both postpaid and prepaid mobile telephone numbers will be validated via SMS.

The validation of porting request must be completed by the customer within 8 hours.

The is no charge to the customer for porting.

The confirmation SMS is free.

Yes, they can.

Unused credit balances on prepaid accounts will be lost when a porting request is completed.

The Porting SMS Authorisation Number is 9PORT (97678).

They recieve SMS messages from the Clearing House.

The port is rejected and the customer is liable to pay the old service provider any outstanding bills after which a brand new porting request can be raised.

No—a customer cannot port if their number is barred or suspended.

No—the customer cannot port if they have unpaid billed invoice.

No—they should contact their old service provider.

A porting request can be rejected by the Clearing House for the following reasons:

1. If the porting request is already in progress for the same number
2. Invalid telephone number, e.g. overseas
3. Incorrect account type

You can keep your mobile number when changing from another operator to bmobile using Mobile Number Portability

Porting to Bmobile is FREE.

You will receive a FREE bmobile
LTE sim card.

If you are a prepaid customer with your current provider:

• One (1) form of identification (Electoral ID, Passport or Driver’s Permit)

If you are a Postpaid customer with your current provider:

• One (1) form of identification (Electoral ID, Passport or Driver’s Permit)
• Proof of Address (No older than 3 Months)
• Copy of most recent bill from current service provider and proof of payment in full.

• You will need to complete the Porting Authorization Form either at a bmobile store or online /mobile//switch

• When the application verification process is complete you will receive your SIM package
•  Next, Text “PORT” to “9PORT” (97678) from your old SIM card

Once the port is completed you will receive a notification on the old SIM card to switch to the new bmobile SIM card

Yes, you can if your handset is LTE ready.  All you need to do is change your Access Point Name (APN), which can be found in Settings: The new APN is “bmobile”.

You can visit any of our channel partners to upgrade to an LTE capable device of your choice.

In most instances the process takes about 15 minutes. In some circumstances the process may take up to 72 hours.

You get One Month FREE and 25% off your selected plan for eleven (11) months when you switch to bmobile

bmobile introduces new Postpaid Plans on June 23 2020

Click Here to View

Yes. You will can make calls. There will be charged at $0.65 per minute.

Yes. You can make calls to the listed destinations. Standard International rates apply to calls to these destinations.

Yes. You can call anywhere in the world. Standard International rates apply for calls to all other international destinations.

Yes. You can send messages using these apps FREE when you travel to the following destinations:

US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.

Voice and Video calls are not included.

Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan dial *123#. See our roaming plans and rates.

Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here

For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.

As an existing customer, you can contact 824 8788 or visit any of our conveniently located channel partners to switch to these Postpaid Plans

Yes. When you sign up as a new customer, you will agree to a minimum service period of 12 months.

Yes. You get the first month’s plan fee FREE plus 25% off you’re your plan for the next 11 months

To get any of these plans you can

• Sign up online. Once you’ve completed the form, you will be contacted with the option to come in to the store or have your items delivered to you if necessary.
• Visit any of our conveniently located Channel Partners

Customers who do not maintain their plans for the minimum service period will be charged an Early Termination Fee. This is calculated as follows:

Number of months remaining in the service period x Plan Fee

Simply follow the steps below to purchase the plan:

• Dial *123# from your handset
• Choose the “Special Promotions” option from the Menu
• Choose a plan from the options listed.

These plans can also be purchased at our online portal – www.bmobiletopup.com

When you purchase a new prepaid plan, you will receive a text message confirming your plan purchase.

Yes, you can purchase more than one plan, at the same time. Simply dial *123# to purchase any prepaid plan.

The plan usage priority will be based on expiry date. For example, if you purchase a 7 day plan plan and a 30 day plan, the 7 day plan will be used up first, followed by the month plan.

Yes, you can buy other prepaid plans or qualify for any active prepaid promotions, as required.

• The Unlimited bmobile calls included in the plan can be used to call any bmobile number, except for premium numbers which will incur a charge.
• Anywhere minutes can be used to call Digicel, Flow, Lisa Communications and Open Telecom, except for calls to premium numbers which will incur a charge.
• Anywhere minutes can also be used to call USA, UK, Canada, Hong Kong, Ireland, China and India.
• Note, premium numbers usually begin with 976 and are charged at rates specified by service provider. An example would be the 976-6000 used for Play Whe Picks.

Pay as You Go rates will apply for any usage outside of the stated terms and conditions. Please visit our Prepaid page – Prepaid Rates for more information.

You can send text messages to any local or international mobile number. Texts to premium text services are not included in the unlimited text messages quota, since these are not sent to or received from a mobile number.

When using Unlimited Data, you should be guided by bmobile’s fair usage policy to avoid losing service. See further details of the policy here.

Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here.

Free access to messaging Apps applies to WhatsApp and Facebook Messaging only.

Voice and Video calls not included.

FB and WhatsApp messaging are available for local use and while travelling abroad in specific destinations. See details below on specific activity that is included or excluded from the plan.

The plans currently include the following for use while travelling abroad or roaming:

• $215 Month Plan includes 1 GB Data for roaming
• $349 Month Plan includes 3 GB of Data for roaming
• FB and WhatsApp messaging can be used in specific international destinations :
• Caribbean

Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Montserrat, St. Kitts/Nevis, St. Lucia, St. Vincent, Turks & Caicos.

• USA
• United Kingdom
• Canada

Unlimited data, unlimited text messages, unlimited bmobile calls, local calls and calls to specific international destinations can only be used within Trinidad and Tobago.

Yes, you can purchase a roaming plan. Simply dial *123# and choose “Roaming Plans” from the menu.

Additional information on prepaid roaming plans can be found here.

The following news sites are included, free of charge within the plans:

• Trinidad Express – www.guardian.co.tt
• Trinidad Guardian – www.trinidadexpress.com
• Trinidad Newsday – www.newsday.co.tt
• CNN – edition.cnn.com
• BBC – www.bbc.com

You can also enjoy the following apps with these prepaid plans – Facebook Messenger (video calls not included) and WhatsApp Messenger (video calls not included)

• Yes, all customers can subscribe to auto renew their prepaid plans. Simply, dial * 123, choose your plan and opt into Auto renew.
• Auto renew allows prepaid customers to schedule the automatic purchase of any plans. When customers sign up for this service, you will not need to dial *123# to repurchase plans. You will be automatically charged the fee for the plan and receive the plan benefits, on the plan renewal date.

Yes, all customers who purchased a prepaid plan in the last two weeks will be automatically upgraded to the new plans, free of charge.

The expiry date of your plan will remain the same.

When your plan expires you will receive an expiry message via text. The expiration date of unlimited usage will depend on the date you purchase a plan and which plan you purchase.

Yes, these plans can be purchased at our online portal – www.bmobiletopup.com

Yes, all customers who bring their number from another network can access these plans.
You will also receive up to 50% discount when you buy specific plans. Dial *123# from your handset, choose “Special Promotions” for discounted prices.

The discounted plans can be purchased for a maximum of three (3) times.

For additional information you can dial 824-8788 or *100 from your handset or visit the bmobile FB or IG pages.