MAKING THE SWITCH.
THREE EASY STEPS.
1

Make the porting request
2

Confirm Porting Authorisation
3

Download Blank Form Here
Mobile-Porting-Form
Upload the Filled and Signed Form below:
A: Mobile Number Portability is the ability to
take your existing mobile number to a new
service with a new provider.
A: Number Porting is a system that enables
customers to keep their telephone numbers
when switching from one communications
service provider to another.
A: The freedom of choice—the customer is able
to choose another service provider without
losing their existing number.
A: Customers can port at all TSTT Retail Stores
and Dealer locations.
A: Requests to port can be made Monday to
Friday, excluding public holidays.
A: It takes approximately three working days to
process and complete a mobile-to-mobile
porting request.
A: After a successful port to a service provider,
the customer will not be able to port that
number again for another 180 days.
A: When making a porting request, postpaid
customers are required to also have:
A: When making a porting request, prepaid
customers are required to also have:
A: No—all porting requests must be accompanied
by proper ID of the requester.
A: The new network provider issues a new SIM
Card with the customer’s existing number.
A: Yes—if the customer’s contacts are only
saved on the old SIM Card.
A: Yes, they will be lost.
A: Yes, they will be lost.
A: Yes—once they belong to the same billing
account.
A: No—the authorised party shall indicate one
mobile number to be used to validate the
multiple-porting request.
A: Both postpaid and prepaid mobile telephone
numbers will be validated via SMS.
A: The validation of porting request must be
completed by the customer within 8 hours.
A: The is no charge to the customer for porting.
A: The confirmation SMS is free.
A: Yes, they can.
A: Unused credit balances on prepaid accounts
will be lost when a porting request is
completed.
A: The Porting SMS Authorisation Number is
9PORT (97678).
A: They recieve SMS messages from the
Clearing House.
A: The port is rejected and the customer is liable
to pay the old service provider any
outstanding bills after which a brand new
porting request can be raised.
A: No—a customer cannot port if their number
is barred or suspended.
A: No—the customer cannot port if they have
unpaid billed invoice.
A: No—they should contact their old service
provider.
A: A porting request can be rejected by the
Clearing House for the following reasons:
The bmobile Prepaid Bring a Friend Promotion has been introduced to reward existing customers with credit and discounts on prepaid plans. Existing customers have to simply refer their contacts and encourage them to switch to bmobile.
The promotion has been extended to March 31, 2021.
Two categories of customers benefit in the Bring a Friend Promotion:
A. Benefits for Existing Prepaid Customers
The bmobile Prepaid Bring a Friend Promotion offers Existing Prepaid customers the following bonuses:
B. Benefits for Customers switching to bmobile
The bmobile Prepaid Bring a Friend Promotion offers customers switching to bmobile the following bonuses:
Plan Details | Existing Plan Fee | Percentage Discount | New Plan Fee | SAVINGS |
$99 7 Day Plan | $99 | 25% | $75 | $72 |
$215 Month Plan | $215 | 50% | $108 | $324 |
$349 Month Plan | $349 | 25% | $262 | $261 |
N.B. A minimum of one (1) confirmed completed referral is required to access any discount required on the bmobile Referral Plan.
N.B. The referral must know their referrer’s mobile number to complete the transaction.
The referrer will receive their free credit within 48 hours after successful completion of the switch to bmobile. Each time that one of their friends or family completes the switch, they will receive credit. The referrer will receive a text message when the credit has been added to their account.
No, there is no limit to the number of referrals or to the credit that you can receive. Simply invite all of your friends and family to switch to bmobile.
You can get more information on this promotion through any of the following means:
For mobile queries call our Customer Service Center at 824-TSTT (8788), option 2 or dial *100.
You can keep your mobile number when changing from another operator to bmobile using Mobile Number Portability
Absolutely!
You get a 25% discount off any postpaid plan when you switch to bmobile.
If you are a prepaid customer with your current provider:
If you are a Postpaid customer with your current provider:
Once the port is completed you will receive a notification on the old SIM card to switch to the new bmobile SIM card
Yes, you can if your handset is LTE ready. All you need to do is change your Access Point Name (APN), which can be found in Settings: The new APN is “bmobile”.
You can visit any of our channel partners to upgrade to an LTE capable device of your choice.
In most instances the process takes about 15 minutes. In some circumstances the process may take up to 72 hours.
Porting to Bmobile is FREE.
You will receive a FREE bmobile
LTE sim card.
Customers wishing to sign up for bmobile products and services can now do so from the comfort and safety of their homes without having to visit a bmobile store. Orders will be delivered by courier service to any address across Trinidad and Tobago.
The bmobile Online delivery service takes effect 20 May 2020.
PRODUCT | PLANS | ||||||
Postpaid | Everything $599 | Everything $525 | Everything $399 | Everything $349 | Everything $299 | Everything $199 | Everything Lite $99 |
Prepaid | Unlimited $349 | Unlimited Month Plan $215 | Unlimited Week $99 | Unlimited Day $20 | Scratch Card $100 | ||
Mifi | Premium Plan (Postpaid/Prepaid) $249 |
POSTPAID SIGN UP / MIFI SIGN UP
Nationals:
Non Nationals:
PREPAID SIGN UP
Nationals/Non Nationals:
Delivery time lines are based on geographic locations across Trinidad and Tobago, but all packages should be delivered by maximum 72 hrs from the time the transaction is validated/processed
Yes. The delivery fee is based on your geographic location. Delivery fees are outlined in the following here: Online Delivery
Dependent on the transaction, customers may be required to make additional payments for equipment (SIM Cards, Devices, Advance Payments, etc.).
Advance payments have been waived for MIFI Plans and bmobile Postpaid Plans until May 31 2020.
For assistance or queries, contact our Customer Service Center at
bmobile introduces new Postpaid Plans on June 23 2020
Service | Description |
Unlimited bmobile Minutes | Calls to any bmobile Fixed or Mobile number |
Data | Stream, browse, post as you please anywhere in Trinidad & Tobago. Be guided by the bmobile Fair Usage Policy |
Anywhere Minutes | Calls to ALL other local networks, plus selected international destinations: USA, UK, Canada, Ireland, Hong Kong, China and India.Calls to Special Numbers are not included in the plan. |
Roaming Data | Stream, browse, post when you travel to US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & CaicosBe guided by the bmobile Fair Usage Policy |
Text Messages | Send a text message to anywhere in the world.Premium Text Messages (messages to/from short codes) are not included in the plan. |
Facebook Messaging and WhatsApp Messaging | Facebook Text Messages and WhatsApp Text Messages only. Voice and Video calls are not included. |
News Websites | www.guardian.co.tt www.trinidadexpress.com newsday.co.tt edition.cnn.com www.bbc.com |
Yes. You will can make calls. There will be charged at $0.65 per minute.
Yes. You can make calls to the listed destinations. Standard International rates apply to calls to these destinations.
Yes. You can call anywhere in the world. Standard International rates apply for calls to all other international destinations.
Yes. You can send messages using these apps FREE when you travel to the following destinations:
US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.
Voice and Video calls are not included.
Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan dial *123#. See our roaming plans and rates.
Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here
For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.
As an existing customer, you can contact 824 8788 or visit any of our conveniently located channel partners to switch to these Postpaid Plans
Yes. When you sign up as a new customer, you will agree to a minimum service period of 12 months.
Yes. You get the first month’s plan fee FREE plus 25% off you’re your plan for the next 11 months
To get any of these plans you can
Simply follow the steps below to purchase the plan:
These plans can also be purchased at our online portal – www.bmobiletopup.com
When you purchase a new prepaid plan, you will receive a text message confirming your plan purchase.
Yes, you can purchase more than one plan, at the same time. Simply dial *123# to purchase any prepaid plan.
The plan usage priority will be based on expiry date. For example, if you purchase a 7 day plan plan and a 30 day plan, the 7 day plan will be used up first, followed by the month plan.
Yes, you can buy other prepaid plans or qualify for any active prepaid promotions, as required.
Pay as You Go rates will apply for any usage outside of the stated terms and conditions. Please visit our Prepaid page – Prepaid Rates for more information.
You can send text messages to any local or international mobile number. Texts to premium text services are not included in the unlimited text messages quota, since these are not sent to or received from a mobile number.
When using Unlimited Data, you should be guided by bmobile’s fair usage policy to avoid losing service. See further details of the policy here.
Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here.
Free access to messaging Apps applies to WhatsApp and Facebook Messaging only.
Voice and Video calls not included.
FB and WhatsApp messaging are available for local use and while travelling abroad in specific destinations. See details below on specific activity that is included or excluded from the plan.
The plans currently include the following for use while travelling abroad or roaming:
Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Montserrat, St. Kitts/Nevis, St. Lucia, St. Vincent, Turks & Caicos.
Unlimited data, unlimited text messages, unlimited bmobile calls, local calls and calls to specific international destinations can only be used within Trinidad and Tobago.
Yes, you can purchase a roaming plan. Simply dial *123# and choose “Roaming Plans” from the menu.
Additional information on prepaid roaming plans can be found here.
The following news sites are included, free of charge within the plans:
You can also enjoy the following apps with these prepaid plans – Facebook Messenger (video calls not included) and WhatsApp Messenger (video calls not included)
Yes, all customers who purchased a prepaid plan in the last two weeks will be automatically upgraded to the new plans, free of charge.
The expiry date of your plan will remain the same.
When your plan expires you will receive an expiry message via text. The expiration date of unlimited usage will depend on the date you purchase a plan and which plan you purchase.
Yes, these plans can be purchased at our online portal – www.bmobiletopup.com
Yes, all customers who bring their number from another network can access these plans.
You will also receive up to 50% discount when you buy specific plans. Dial *123# from your handset, choose “Special Promotions” for discounted prices.
Plan Name | Regular Price | Your Price | Discount |
$99 7 Day Plan | $99 | $75 | 25% |
$215 30 Day Plan | $215 | $108 | 50% |
$349 30 Day Plan | $349 | $262 | 25% |
The discounted plans can be purchased for a maximum of three (3) times.