Why Switch?
Fastest Network
T&T’s best network is also the fastest.
Better Call Quality
Crystal-clear calls with VoLTE.
Talk and Surf
Talk while you browse with VoLTE.
The Best Deals
The most affordable network is the better deal.
THE BEST NETWORK
IS THE BETTER DEAL
Frequently Asked Questions
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16. Q: Will old voicemail, SMS, MMS and ancillary services be lost?
A: Yes, they will be lost.
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31. Q: What are the possible reasons why a porting request could be rejected by the Clearing House?
A: A porting request can be rejected by the
Clearing House for the following reasons:- If the porting request is already in progress
for the same number - Invalid telephone number, e.g. overseas
- Incorrect account type
- If the porting request is already in progress
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30. Q: Can a customer port if their number is reported lost or stolen?
A: No—they should contact their old service
provider. -
29. Q: Can a customer port if they have an unpaid billed invoice?
A: No—the customer cannot port if they have
unpaid billed invoice. -
28. Q: Can a customer port if their number is barred or suspended?
A: No—a customer cannot port if their number
is barred or suspended. -
27. Q: For portpaid customers, if the minimum term of their contract has not expired, what happens?
A: The port is rejected and the customer is liable
to pay the old service provider any
outstanding bills after which a brand new
porting request can be raised. -
26. Q: How does the customer know the progress of their Port Request?
A: They recieve SMS messages from the
Clearing House. -
25. Q: What is the Porting SMS Authorisation Number?
A: The Porting SMS Authorisation Number is
9PORT (97678). -
24. Q: For prepaid customers who are porting, what happens to unused credit balances?
A: Unused credit balances on prepaid accounts
will be lost when a porting request is
completed. -
23. Q: Can a prepaid customer send a confirmation SMS if they have zero balance?
A: Yes, they can.
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22. Q: How much does the confirmation SMS cost?
A: The confirmation SMS is free.
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21. Q: How much will the customer be charged for porting?
A: The is no charge to the customer for porting.
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20. Q: What is the time frame within which the validation of porting request must be completed by the customer?
A: The validation of porting request must be
completed by the customer within 8 hours. -
19. Q: How will both postpaid and prepaid mobile telephone numbers be validated?
A: Both postpaid and prepaid mobile telephone
numbers will be validated via SMS. -
18. Q: When it involves multiple numbers on one account being ported, is there a need to validate the port for each number?
A: No—the authorised party shall indicate one
mobile number to be used to validate the
multiple-porting request. -
17. Q: Can multiple telephone numbers be ported under one porting request?
A: Yes—once they belong to the same billing
account. -
1. Q: What is Mobile Number Portability?
A: Mobile Number Portability is the ability to
take your existing mobile number to a new
service with a new provider. -
15. Q: Will undelivered SMS messages prior to porting be lost?
A: Yes, they will be lost.
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14. Q: Will porting cause the customer’s contacts to be lost?
A: Yes—if the customer’s contacts are only
saved on the old SIM Card. -
13. Q: Are any of the following ports not allowed?
- Prepaid to Postpaid
- Postpaid to Prepaid
- Prepaid to Prepaid
- Postpaid to Postpaid
A: All of the ports listed above are allowed.
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12. Q: Which of the following ports is allowed?
- TSTT xed to Digicel mobile
- Flow to Amplia
- Digicel to bmobile
- Lisa Communications to bmobile
- Digicel xed to bmobile
A: The only port allowed from the list above is
Digicel to bmobile.
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11. Q: When the customer ports, how will their phone work on the new network?
A: The new network provider issues a new SIM
Card with the customer’s existing number. -
10. Q: Can a prepaid customer who wants to port remain anonymous?
A: No—all porting requests must be accompanied
by proper ID of the requester. -
9. Q: What supporting documents are required for a Prepaid Port?
A: When making a porting request, prepaid
customers are required to also have:- Valid Passport, Electoral ID or Driver’s Permit
- Working phone and active SIM
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8. Q: What supporting documents are required for a Postpaid Port?
A: When making a porting request, postpaid
customers are required to also have:- Valid Passport, Electoral ID or Driver’s Permit
- Copy of most recent bill showing proof of
payment - Working phone and active SIM
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7. Q: How quickly can the customer port to another service provider?
A: After a successful port to a service provider,
the customer will not be able to port that
number again for another 180 days. -
6. Q: What is the porting time from mobile to mobile?
A: It takes approximately three working days to
process and complete a mobile-to-mobile
porting request. -
5. Q: What are the porting days?
A: Requests to port can be made Monday to
Friday, excluding public holidays. -
4. Q: Where can customers port?
A: Customers can port at all TSTT Retail Stores
and Dealer locations. -
3. Q: What are the benefits of porting?
A: The freedom of choice—the customer is able
to choose another service provider without
losing their existing number. -
2. Q: What is Number Porting?
A: Number Porting is a system that enables
customers to keep their telephone numbers
when switching from one communications
service provider to another.
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How can I become a bmobile customer and keep my number?
You can keep your mobile number when changing from another operator to bmobile using Mobile Number Portability
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How much does it cost to change to bmobile?
Porting to Bmobile is FREE.
You will receive a FREE bmobile
LTE sim card. -
What do I need to bring my number to bmobile?
If you are a prepaid customer with your current provider:
- One (1) form of identification (Electoral ID, Passport or Driver’s Permit)
If you are a Postpaid customer with your current provider:
- One (1) form of identification (Electoral ID, Passport or Driver’s Permit)
- Proof of Address (No older than 3 Months)
- Copy of most recent bill from current service provider and proof of payment in full.
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What do I need to bring my number to bmobile?
- You will need to complete the Porting Authorization Form either at a bmobile store or online https://bmobile.co.tt/mobile//switch
- When the application verification process is complete you will receive your SIM package
- Next, Text “PORT” to “9PORT” (97678) from your old SIM card
Once the port is completed you will receive a notification on the old SIM card to switch to the new bmobile SIM card
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Can I keep my handset?
Yes, you can if your handset is LTE ready. All you need to do is change your Access Point Name (APN), which can be found in Settings: The new APN is “bmobile”.
You can visit any of our channel partners to upgrade to an LTE capable device of your choice.
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How long does the process take?
In most instances the process takes about 15 minutes. In some circumstances the process may take up to 72 hours.
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Do I get a discount off my Postpaid plan when I switch to bmobile?
You get One Month FREE and 25% off your selected plan for eleven (11) months when you switch to bmobile
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1) What is the launch date of bmobile’s Postpaid Plans?
bmobile introduces new Postpaid Plans on June 23 2020
- 2) What do the Postpaid Plans offer?
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3) What’s included in these plans?
Service Description Unlimited bmobile Minutes Calls to any bmobile Fixed or Mobile number Data Stream, browse, post as you please anywhere in Trinidad & Tobago. Be guided by the bmobile Fair Usage Policy Anywhere Minutes Calls to ALL other local networks, plus selected international destinations: USA, UK, Canada, Ireland, Hong Kong, China and India.Calls to Special Numbers are not included in the plan. Roaming Data Stream, browse, post when you travel to US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & CaicosBe guided by the bmobile Fair Usage Policy Text Messages Send a text message to anywhere in the world.Premium Text Messages (messages to/from short codes) are not included in the plan. -
4) If Anywhere minutes are depleted, can I continue to make local calls?
Yes. You will can make calls. There will be charged at $0.65 per minute.
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5) If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?
Yes. You can make calls to the listed destinations. Standard International rates apply to calls to these destinations.
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6) Can I make calls to other international destinations?
Yes. You can call anywhere in the world. Standard International rates apply for calls to all other international destinations.
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7) Can I use Facebook or WhatsApp messages when I travel?
Yes. You can send messages using these apps FREE when you travel to the following destinations:
US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.
Voice and Video calls are not included.
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8) Can I make calls when I travel abroad?
Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan dial *123#. See our roaming plans and rates.
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9) When I travel, can I use data if my roaming bundle is depleted?
Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here
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10) If I need more minutes to other local or international destinations, what can I do?
For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.
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11) How can I sign up for any of these plans if I am already a bmobile Postpaid customer?
As an existing customer, you can contact 824 8788 or visit any of our conveniently located channel partners to switch to these Postpaid Plans
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12) Is there a minimum service period with these plans?
Yes. When you sign up as a new customer, you will agree to a minimum service period of 12 months.
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13) If I am bringing my number from another network, will I receive any bonus?
Yes. You get the first month’s plan fee FREE plus 25% off you’re your plan for the next 11 months
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14) How can I sign up for any of these plans if I am not a bmobile Postpaid customer?
To get any of these plans you can
- Sign up online. Once you’ve completed the form, you will be contacted with the option to come in to the store or have your items delivered to you if necessary.
- Visit any of our conveniently located Channel Partners
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15) Are there Early Termination Fees associated with the minimum service period?
Customers who do not maintain their plans for the minimum service period will be charged an Early Termination Fee. This is calculated as follows:
Number of months remaining in the service period x Plan Fee
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10) How can I use my Unlimited free access to FB and Whatsapp messaging apps?
Free access to messaging Apps applies to WhatsApp and Facebook Messaging only.
Voice and Video calls not included.
FB and WhatsApp messaging are available for local use and while travelling abroad in specific destinations. See details below on specific activity that is included or excluded from the plan.
- 19) Where can I call for further information about this promotion?
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18) If I switch to bmobile, can I purchase these plans?
Yes, all customers who bring their number from another network can access these plans.
You will also receive up to 50% discount when you buy specific plans. Dial *123# from your handset, choose “Special Promotions” for discounted prices.Plan Name Regular Price Your Price Discount $99 7 Day Plan $99 $75 25% $215 30 Day Plan $215 $108 50% $349 30 Day Plan $349 $262 25% The discounted plans can be purchased for a maximum of three (3) times.
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17) Can I purchase these plans online?
Yes, these plans can be purchased at our online portal – www.bmobiletopup.com
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16) How will I know when my plan expires?
When your plan expires you will receive an expiry message via text. The expiration date of unlimited usage will depend on the date you purchase a plan and which plan you purchase.
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15) Do I benefit from this new offer, if I have already purchased a plan?
Yes, all customers who purchased a prepaid plan in the last two weeks will be automatically upgraded to the new plans, free of charge.
The expiry date of your plan will remain the same.
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14) Can I sign up to Auto renew the new plans?
- Yes, all customers can subscribe to auto renew their prepaid plans. Simply, dial * 123, choose your plan and opt into Auto renew.
- Auto renew allows prepaid customers to schedule the automatic purchase of any plans. When customers sign up for this service, you will not need to dial *123# to repurchase plans. You will be automatically charged the fee for the plan and receive the plan benefits, on the plan renewal date.
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13) How do I enjoy more value from these plans?
The following news sites are included, free of charge within the plans:
- Trinidad Express – www.guardian.co.tt
- Trinidad Guardian – www.trinidadexpress.com
- Trinidad Newsday – www.newsday.co.tt
- CNN – edition.cnn.com
- BBC – www.bbc.com
You can also enjoy the following apps with these prepaid plans – Facebook Messenger (video calls not included) and WhatsApp Messenger (video calls not included)
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12) Can I buy other prepaid plans for use while travelling abroad?
Yes, you can purchase a roaming plan. Simply dial *123# and choose “Roaming Plans” from the menu.
Additional information on prepaid roaming plans can be found here.
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11) How can I use these plans when I travel abroad?
The plans currently include the following for use while travelling abroad or roaming:
- $215 Month Plan includes 1 GB Data for roaming
- $349 Month Plan includes 3 GB of Data for roaming
- FB and WhatsApp messaging can be used in specific international destinations :
- Caribbean
Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Montserrat, St. Kitts/Nevis, St. Lucia, St. Vincent, Turks & Caicos.
- USA
- United Kingdom
- Canada
Unlimited data, unlimited text messages, unlimited bmobile calls, local calls and calls to specific international destinations can only be used within Trinidad and Tobago.
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1) How do I purchase a plan?
Simply follow the steps below to purchase the plan:
- Dial *123# from your handset
- Choose the “Special Promotions” option from the Menu
- Choose a plan from the options listed.
These plans can also be purchased at our online portal – www.bmobiletopup.com
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9) When I travel, can I use data if my roaming bundle is depleted?
Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here.
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8) How can I use my Unlimited Data?
When using Unlimited Data, you should be guided by bmobile’s fair usage policy to avoid losing service. See further details of the policy here.
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7) How can I use the text messages in this plan?
You can send text messages to any local or international mobile number. Texts to premium text services are not included in the unlimited text messages quota, since these are not sent to or received from a mobile number.
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6) Where can I call with these plans?
- The Unlimited bmobile calls included in the plan can be used to call any bmobile number, except for premium numbers which will incur a charge.
- Anywhere minutes can be used to call Digicel, Flow, Lisa Communications and Open Telecom, except for calls to premium numbers which will incur a charge.
- Anywhere minutes can also be used to call USA, UK, Canada, Hong Kong, Ireland, China and India.
- Note, premium numbers usually begin with 976 and are charged at rates specified by service provider. An example would be the 976-6000 used for Play Whe Picks.
Pay as You Go rates will apply for any usage outside of the stated terms and conditions. Please visit our Prepaid page – Prepaid Rates for more information.
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5) Can I still buy other prepaid plans or participate in other promotions, while I have one of these plans?
Yes, you can buy other prepaid plans or qualify for any active prepaid promotions, as required.
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4) If I buy multiple plans on my account, which one will be used up first?
The plan usage priority will be based on expiry date. For example, if you purchase a 7 day plan plan and a 30 day plan, the 7 day plan will be used up first, followed by the month plan.
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3) Can I purchase more than one plan, at the same time?
Yes, you can purchase more than one plan, at the same time. Simply dial *123# to purchase any prepaid plan.
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2) How will I know that I have successfully added a plan to my account?
When you purchase a new prepaid plan, you will receive a text message confirming your plan purchase.
