It’s finally back! bmobile is proud to be the first local network to resume voice roaming in the United States of America. Since the shutdown of the 3G networks in the US in February 2022, customers have been unable to make or receive voice calls while roaming there. However, customers can once again make and receive voice calls via our 4G Voice (VoLTE) roaming service.
With our 4G Voice roaming service, customers are expected to experience:
- Superior audio quality (HD Voice) on calls made over the mobile network
- Simultaneously use data while on a voice call (surf and talk)
- Call conferencing with up to 6 participants
- Quicker call set up time
*Subject to roaming partner network*
Effective 6th February 2023, bmobile launched its 4G roaming service in the US. To access this service customers must have a VoLTE compatible device and would be required to visit bmobile to upgrade their sim card at no cost.
bmobile will roll out its 4G voice roaming in the US in phases. Apple/IOS users will be enrolled in phase 1 and all other mobile devices will be enrolled in subsequent phases.
Frequently Asked Questions
-
What is 4G Voice (VoLTE) Roaming?
4G Voice Roaming allows customers to make and receive calls while roaming on 4G networks such as those in the USA using Voice over LTE (VoLTE) calling.
VoLTE calls are voice calls made over the 4G LTE network. They have superior audio quality to regular phone calls made over the standard voice network. VoLTE lets you talk and use 4G LTE data simultaneously.
-
When will 4G Voice Roaming be available?
Customers using an iPhone 7 and up with iOS 15 or higher will be able to enjoy 4G Voice VoLTE Roaming from February 6th 2023.
-
What do I need to enjoy 4G Voice Roaming?
Customers must
-
- Complete a SIM Upgrade to an iSIM
- Have a VoLTE ready (See questions 7 and 9 to confirm that your device will work.)
-
-
Is an iSIM an eSIM?
No. bmobile is working with our partners to ensure eSIM technology is available in the very near future.
-
How can I upgrade to an iSIM?
Visit any bmobile Channel Partner to complete your SIM upgrade.
-
Is there a cost for the SIM upgrade?
Currently, any customer with an iPhone 7 and up is eligible for a FREE SIM upgrade.
All other customers will be required to pay the standard fee for a SIM Upgrade.
-
Will all VoLTE ready devices allow me to access 4G Voice Roaming?
No. Only Apple iPhone 7 and up with iOS 15 or higher will allow 4G Voice Roaming.
-
When will other devices be able to access 4G Voice Roaming?
All other devices require manufacturer software upgrades. bmobile is working with other device manufacturers (Samsung, Huawei, Blu etc) to ensure that their VoLTE capable devices can allow 4G Voice Roaming. We’ll keep you updated as more devices become available.
-
Which iPhones are compatible?
Compatible iPhones include:
iPhone 7 iPhone XR iPhone 12 Pro
iPhone 7 Plus iPhone XS iPhone 12 Pro Max
iPhone 8 iPhone XS Max iPhone 13 mini
iPhone 8 Plus iPhone 11 iPhone 13
iPhone SE (1st generation) iPhone 11 Pro iPhone 13 Pro
iPhone SE (2nd generation) iPhone 11 Pro Max iPhone 13 Pro Max
iPhone SE (3rd generation) iPhone 12 mini
iPhone X iPhone 12
-
Do I need to turn on the VoLTE feature on my device?
Yes.
On your iPhone go to
- Settings
- Cellular
- Cellular Data Options
- Toggle on Data Roaming
- Voice & Data
- Select LTE
- Toggle on VoLTE
-
Will I be able to send and receive SMS while roaming?
Yes.
-
Will there be a different charge for 4G Voice (VoLTE)?
No. All our advertised retail rates remain the same for the US market. All our ‘In-Plan’ and Add-On Roaming Bundles Apply to the US market.
-
Which Roaming Add-Ons can be used in the US Market?
All Roaming Add-Ons can be used in the USA. These Add-Ons fall into three (3) categories: Voice Only, Data Only and Combo (Voice and Data) Add-ons.
-
How can I access these Roaming Add-Ons?
To purchase a bmobile Roaming Add-On, dial *123# from your bmobile phone, select Roaming Add-Ons and choose the plan that best suits your needs.
CHANNEL PARTNER – Free iSIMs
| Company Name | Address |
| Cell 4 Less Limited | Centre City Mall, Chaguanas |
| Cell 4 Less Limited | Shop#20 Aboutique Mall, Port-Of-Spain |
| Cell 4 Less Limited | Lower Level, Trincity Mall |
| Cell 4 Less Limited | Shop 9 Block, City Of Grand Bazaar, Valsayn |
| Cell Serve Limited | Unit 4, #43 Eastern Main Rd Curepe |
| Cell Serve Limited | City Center Mall, Penal |
| Cell Serve Limited | Block F1.K02 Ground Floor Kiosk Trincity Mall, Southside |
| Cell Serve Limited | Maritime Plaza, Barataria |
| Cell Serve Limited | Shop P1, Arima Shopping Mall, 22 Green Street, Arima |
| Cell Serve Limited | East Gates Mall, First Floor, Shop #297, Trincity |
| Cell Serve Limited | Bradford Mall, Port of Spain |
| Cell Serve Limited | Bmobile Kiosk, Ground Floor West Mall, Westmoorings |
| Cell Serve Limited | A & S Mall, High Street San Fernando |
| Cell Serve Limited | Brylee St., Sangre Grande |
| Cell Serve Limited | 219 Southern Main Road, Couva |
| Cell Serve Limited | Shop B325, C3 Centre, Sir Solomon Hochoy Highway, Corinth, San Fernando |
| Cellmaster Limited | Starlite Shopping Plaza, Diego Martin |
| Cellmaster Limited | Park Plaza, Cor. Park & St. Vincent St, Port-Of-Spain |
| Cellmaster Limited | Corner Cacique St & High Street, Princes Town |
| Cellmaster Limited | 54 High St, Siparia |
| Cellmaster Limited | 11A Devenish St, Arima |
| Cellmaster Limited | City Gate, Railway Building, South Quay, Port of Spain |
| Cellmaster Limited | Unit D107 Ext Block D, Level One, Trincity Mall Trincity |
| Cellmaster Limited | Shop 181 Ground Floor East, The Falls at West Mall, Westmoorings |
| Cellmaster Limited | Units 7, 8 & 9, Nicholas Towers, 63-65 Independence Square, Port of Spain |
| Cellmaster Limited | Unit U29 Upper Level, Gulf City Shopping Mall, La Romaine |
| Cellular Planet Limited | #43 Broadway, Dial Corner Mall, Arima |
| Cellular Planet Limited | #2 Broadway, Port of Spain |
| Cellular Planet Limited | Busy Corner Mall, Main Rd, Chaguanas |
| Cellular Planet Limited | #97-98 Moonan Building, High St, Rio Claro |
| Cellular Planet Limited | #66 Cipero Street, San Fernando |
| Cellular Planet Limited | Uptown Excellent Mall, Corner Frederick and Park Street, Port of Spain |
| Cellular Planet Limited | Unit 1.K14, Level 1 Long Circular Mall |
| Cellular Planet Limited | Gulf City Mall, Lowlands Tobago |
| Cellular Planet Limited | Shop #45 Lower level Princes Town Mall, High Street Princes Town |
| Cellular Planet Limited | Store#1 Plaza Grande, Eastern Main Road, Sangre Grande |
| Cellular Planet Limited | Wilson Road, Scarborough Tobago |
| Cellular Planet Limited | Shop #243, Upper Level, West Mall |
| Cellular Planet Limited | Shop # 5 ,El Socorro Shopping Plaza, Corner 5th St, San Juan |
| Cellular Planet Limited | Ground Floor, Gulf City Mall, La Romain |
| Cellular Planet Limited | Ground Floor, #59 Eastern Main Road, Tunapuna |
| Nova Quantum | Duty Free, Kiosk, Piarco International Airport |
