As your communications partner, we pride ourselves on offering a diverse range of products and
services that meet your present and future needs.

Your satisfaction is our top priority so we’ve taken your feedback and recommendations into
consideration and thoroughly reviewed our existing prepaid plans. We are excited to share that
we will be enhancing these plans to better align with your evolving lifestyle and expectations.

Based on your feedback, we will be discontinuing the current prepaid plans on
November 30, 2023 and replacing them with new and improved plans that offer superior value
and benefits.

All prepaid customers can continue to purchase our current prepaid plans until November 30,
2023 and enjoy the services until the plans expire or are depleted. Thereafter, the current plan
options will no longer be available. Please note that customers on auto-renew prepaid plans will
no longer have access or be automatically extended on the current auto-renew plans after
November 30, 2023. These customers will be required to sign up for our new plans when they
become available.

We are excited to introduce our new and improved prepaid plans in the coming weeks. These
plans will offer unmatched value to our customers as we continue to strive to serve you better.

Thank you for being a part of the bmobile family.