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Local Minutes and Data plans for your every need.

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Frequently Asked Questions

Prepaid

Prepaid Shared Plan

1. What is the bmobile Prepaid Shared Plan

The bmobile Prepaid Shared plan allows new and existing prepaid customers to share Data, Minutes and Texts with 5 friends or family members.

2. When will the bmobile Prepaid Shared Plan be available?

The bmobile Prepaid Shared Plan is available from September 17, 2021 to all prepaid customers.

3. What are the benefits of the bmobile Prepaid Shared Plan?

The bmobile Prepaid Shared Plan offers prepaid customers a set amount of monthly Data for all members of the Prepaid Shared Plan account. Each line included in the plan gets:

12GB of Data
Unlimited bmobile calls
Unlimited Worldwide texts
150 Anywhere minutes
30 days to use the plan
Access to special data and minutes add ons

After the first two members have signed up for the Prepaid Shared Plan, the 3rd, 4th and 5th members enjoy 33% discount on the plan price. The full plan benefits are listed below:

	bmobile Prepaid Shared Plan
	Shared Plan Member	Plan Fee	bmobile Calls	Global Text	Data	Anywhere minutes	Expiry
	Owner	$149.50	Unlimited	Unlimited	12GB	150 mins	30 days
	1st Member	$149.50	Unlimited	Unlimited	12GB	150 mins	30 days
SAVE 33%	2nd Member	$100.00	Unlimited	Unlimited	12GB	150 mins	30 days
	3rd Member	$100.00	Unlimited	Unlimited	12GB	150 mins	30 days
	4th Member	$100.00	Unlimited	Unlimited	12GB	150 mins	30 days
	All Members	Access to special data and minutes add ons

Unlimited Calls to bmobile numbers and Landline

Unlimited Texts to bmobile numbers

Unlimited Texts to Local Networks

Unlimited Texts to International Networks

Maximum of 60 GB Total Data Allocation (to be shared by all members)

Maximum of 750 minutes Anywhere minutes (to be shared by all members)

Anywhere minutes can be used to call other local networks and call USA, UK, Canada, Hong Kong, Ireland, China and India.

Standard Prepaid out of bundle rates apply.

4. How many subscribers are allowed on the bmobile Prepaid Shared Plan?

The bmobile Prepaid Shared Plan allow a maximum of five (5) subscribers to share. This includes the (Owner) and four (4) Members).

N.B. A minimum of two (2) subscribers is required on the bmobile Prepaid Shared Plan.

5. What are the requirements to sign up for the Prepaid Shared Plan

The requirements are very simple:

The owner and any members must provide one (1) form of National Identification to join the Prepaid Shared Plan. Only the owner is authorized to add members to his/her Prepaid Shared Plan.

6. How can I sign up for the bmobile Prepaid Shared Plan?

The plan Owner can sign up for the bmobile Prepaid Shared Plan by the following:

Visit our website bmobile website

Visit any of our bmobile Channel Partner stores
N.B. The plan Owner can add up to 4 subscribers who are either new or existing Prepaid

7. What is the minimum number of persons that can sign up to the Prepaid Shared Plan?

Customers can join the plan with only two (2) members, however the two members must sign up the plan at the same time. Any additional members can be added to the Shared Plan account by visiting a store or online. National Identification of the owner and any new members must be supplied when making the request.

8. Do all members have to join at the same time?

All of the members are not required to join at the same time. However, the owner and one (1) member are required to join the Shared Plan at inception. Any additional members can be added by the shared plan owner subsequently by visiting a bmobile store or sign up online.

9. What happens if the member number that I want to add is not on my name?

The current owner of the member number is not required to transfer ownership to the shared plan owner. Each member continues to be the owner of their mobile number. However, the shared plan owner must make the request and authorize the addition of members to the shared plan account.

10. Who determines the price paid by each member of the Shared Plan

By default, the owner and the first member to join will pay $149.50 to access the plan. All additional members will pay $100 to access the benefits of the plan.

11. What happens if the Plan/Bundles are depleted on the bmobile Prepaid Shared Plan?

If the data/minutes/text are used up, each subscriber can purchase additional Prepaid bundles by dialing *123#

N.B. Add-On bundles cannot be shared.

Standard Prepaid rates apply.

12. What is the cost for the Add on bundles on the bmobile Prepaid Shared Plan?

The Add On bundles for the bmobile Prepaid Shared Plan are:

DATA	ADD ON FEE
2GB	$15
5GB	$25

ANYWHERE MINUTES	ADD ON FEE
50 minutes	$20
100 minutes	$39
200 minutes	$79

13. Is there a contract for the Prepaid Shared Plan?

No, there is no contract for the Prepaid Shared Plan. However, all members are expected to top up the plan fee each month to renew the plan.

If any member fails to top up and renew the plan, all Shared Plan members can lose the benefits.

14. How can I get more information about this promotion?

You can get more information on this promotion through any of the following means:

- Visit our website bmobile website
- Visit bmobile’s Facebook page http://facebook.co/bmobile
- Contact us at 824-8788, from any number
- Contact us at *100, from your bmobile phone

For mobile queries call our Customer Service Center at 824-8788, option 2 or dial *100.

Prepaid Plus Plans

What are the new bmobile Prepaid Plus plans?

Effective November 1, 2024, the following prepaid plus plans will no longer be available.

6-month plan
12-month plan

The 3-month plan will continue to be available until December 31, 2024.

What is included in each of the plans?

Plan Name	3-month Plan
VAT inclusive Price	$450.00
VAT Exclusive Price	$400.00
Calls to bmobile numbers (monthly)	Free calls
Anywhere minutes to call other local numbers plus US, UK, Canada, India, China, Hong Kong, and Ireland (monthly)	200 minutes
Data (monthly)	2 GB
Free-b Data for Scorch Radio(monthly)	Yes
Plan Validity	90 days
Rollover Anywhere Minutes	Yes
Savings to Customer	*$30.00*

All data, bmobile minutes and Anywhere minutes are refreshed every 30 days and return to the initial balance.
Anywhere Minutes allow calls to all local networks plus US, UK, Canada, India, China, Hong Kong, and Ireland.

bmobile’s Fair Usage applies to calls and data. /fair-usage-policy
Any subscription costs for the use of Scorch Radio app are the responsibility of the prepaid customer.
Rollover Anywhere minutes are valid for up to 30 days after they are awarded.
A maximum of 50% of the plan can rollover to the next period.

Who can purchase the 3-month plan?

All prepaid customers can purchase the new plans.

How do I purchase the prepaid plus plans?

Simply, follow the steps below to purchase the plan:

Dial *123# from your handset.

Choose an option from the Menu – Talk and Data Plans

Choose a plan from the options listed.

Additionally, you can visit a bmobile store, online at www.bmobiletopup.com or use the bmobile

Go app to purchase these plans.

How will I know when I purchase one of the new prepaid plans?

When you purchase one of the new prepaid plans you will receive a text message confirming your plan purchase.

Where can I call with the Anywhere minutes?

The Anywhere minutes included in the plan can be used to call any local networks and international calls to US, UK, Canada plus US, UK, Canada, India, China, Hong Kong, and Ireland.

What happens if I do not use all my Anywhere Minutes in my plan?

If you do not use all your Anywhere minutes, the minutes rollover to the next month. Rollover Anywhere minutes are valid for up to 30 days after they are awarded.

What happens if I deplete all the Minutes or Data in my plan before it expires?

If your data, text messages or minutes are depleted before your plan expires, you will be charged at the Pay As You Go rate for data, text messages and minutes. The current Pay as You Go rates can be viewed on our website – /mobile/

You can also choose to buy another prepaid plan in any of the following ways:

Visit us online at www.bmobiletopup.com
Use the bmobileGo app.
Dial *123# from your device.
Visit a bmobile store.

How will I know when my plan expires?

When your plan expires you will receive an expiry message via text message.

How can I find out the balance on my plan?

Customers can dial *123# from their handset and select Option from the menu – “Query balances”. A text message will be sent with the plan balance, including any rollover Anywhere Minutes. Customers can also use the bGo app to query their balances.

Can I purchase more than one plan at the same time?

Yes, you can purchase more than one plan at the same time. Simply dial *123# to purchase any Talk and Data plan.

If I have multiple plans on my account, which one will be used up first?

The plan usage priority will be based on expiry date. For example, if you purchase a day plan with an expiry date of 24 hrs., it will be used up first, followed by the week plan and then the month plans.

Where can I call for further information about this promotion?

For additional information you can contact us at any of the options listed below:

Call 824-(8788).
Dial *100 from your handset.
Visit our social media pages – Facebook/Instagram.

Prepaid - New Plans

What happens if my plan expires, and I did not use my entire plan?

If you have credit and your plan is auto renewed, any unused data and Anywhere minutes will rollover to the next 30 days. Your plan will rollover up to a maximum of 50% of your plan, if your plan allows rollover data and rollover Anywhere minutes.

For example,

Day 1 -You purchased the 30-day Month End Plan for $280.00. Your plan allows 30 GB 4G LTE Data and 250 Anywhere Minutes.
Day 30 -Your unused balance from the 1st plan is 10 GB 4G LTE Data and 100 Anywhere Minutes

Your plan expires and is auto renewed, you will receive a new plan balance of 30 GB 4G LTE Data and 250 Anywhere Minutes.
Your total plan balance plus rollover will now be 40 GB 4G LTE Data and 350 Anywhere Minutes

What are the specific details of the plans?

View plans here

Additional Notes:

Day Plans:

Customers receive a 5% discount when they Auto Renew the 3, 7 and 14-Day Plans
The 3 Day and 7 Day plans offer Roll Over Data via their Auto Renew option only
Customers can access Free Weekend Data on the 14 Day Fortnight plan
All plans offer Free-b Data to Scorch Radio, Facebook, Instagram and TikTok

Month Plans:

All plans offer a One-Time or Auto Renew option
All plans offer Rollover Anywhere mins on the Auto Renew options only
Rollover data is offered on the 30 Day $280 and the 30 Day $415 Auto Renew options only
Customers can access Free Weekend Data on the 30 Day $280 and the 30 Day $415
Data Roaming is available on both the 30 Day $280 and 30 Day $415

Where can I call for further information about this promotion?

For additional information you can contact

Call 824-(8788)
Dial *100 from your handset
Visit our social media pages – Facebook/Instagram

If I have multiple plans on my account, which one will be used up first?

Where can I use my Roaming Data?

Where applicable, roaming data should be valid in the following destinations:

○ Roam Zone 1 – Flow Caribbean Territories

○ Roam Zone 2 – US, UK, Canada, Guyana, Panama

Can I purchase more than one plan at the same time?

Yes, you can purchase more than one plan at the same time. Simply dial *123# to purchase any Talk and Data plan.

How can I find out the balance on my plan?

Customers can dial *123# from their handset and select Option from the menu – “Query balances”. A text message will be sent with the plan balance, including any rollover data and Anywhere Minutes. Customers can also use the bGo app to query their balances.

How will I know when my plan expires?

When your plan expires you will receive an expiry message via text message.

What is Weekend Data and how can it be used?

Weekend data allows customers to enjoy all their normal Data activities FREE without depleting the 4G LTE bundle data. Customers can still enjoy their Weekend data if their 4G data has been depleted.

How much time do I have to use my rollover Data and Anywhere Minutes?

You have 30 days to use your rollover Data and Anywhere Minutes.

What are the new Prepaid Talk and Data Plans?

Prepaid customers can now choose from a wide variety of NEW prepaid plans with options that allow your choice of the following:

What happens if I deplete all the Minutes or Data in my plan before it expires?

You can also choose to buy another prepaid plan by dialing *123# from your handset.

Where can I call with the Anywhere minutes?

The Anywhere minutes included in the plan can be used to call any local networks and international calls to US, UK, Canada plus US, UK, Canada, India, China, Hong Kong and Ireland.

How will I know when I purchase one of the new prepaid plans?

When you purchase one of the new prepaid plans you will receive a text message confirming your plan purchase.

How do I purchase one of the new prepaid plans?

Simply, follow the steps below to purchase the plan:

Dial *123# from your handset (Talk & Data plans)
Visit a bmobile store
Via the bGo app
Via our online bmobile website – www.bmobiletopup.com

Who can purchase the new plans?

All prepaid customers can purchase the new plans.

What happens to my active plan after the new plans have been launched?

If you have an active plan, you will continue to enjoy its benefits until the plan expires or is fully used.

When would the new plans be available?

The new plans will be available from August 9th, 2024.

What are the terms and Conditions of the plans?

4G LTE Data can be used for any website or app.
Weekend data can only be accessed on Weekends.
Anywhere Minutes allow calls to all local networks plus US, UK, Canada, India, China, Hong Kong and Ireland.
bmobile’s Fair Usage applies to calls and text messages. /fair-usage-policy
Roaming Data can be used in FLOW Caribbean territories and US, UK, Canada and Guyana and Panama
Rollover Data and Anywhere minutes are valid for up to 30 days after the expiration of the plan.
Free-b data allows access to Scorch Radio, Facebook, Instagram, TikTok, You Tube and Netflix. Any subscription costs for the use of these apps are the responsibility of the prepaid customer. Scorch Radio can be used up to 50 GB, while YouTube and Netflix can be used to a maximum of 50 GB combined.
A maximum of 50% of the plan can rollover to the next period, where applicable.
Any services used by the customer, in excess of the plan, will be charged at the current Pay As You Go rates.

*Prices are VAT Inclusive.

Prepaid - Build My Own Plan

Where can I call with the Anywhere minutes?

The Anywhere minutes included in the plan can be used to call any local network plus international calls to US, Canada, UK, India, China, Panama, Hong Kong & Ireland.

Calls to all other international destinations not listed above will come out of pay as you go credits.

Additional Terms & Conditions

These plans are provided for individual personal use only. They are not for commercial purposes or use by groups. Any use, in bmobile’s sole discretion, by an individual or groups for financial gain or profit will cause the immediate termination of access to and/or use of the plans.
bmobile may temporarily or permanently alter or withdraw the plans as offered to our customers.
bmobile reserves the right to change or cancel the terms & conditions of these plans with notice at any time. Notice to customers via text messages to customers’ handsets/devices or via posting on the bmobile website will be deemed sufficient. Any such notice will be effective immediately or as of the date referred to in the said notice.
Subject to the above, the standard Prepaid Mobile Terms and Conditions of service apply.

Where can I call for further information about this promotion?

For additional information you can contact us at any of the options listed below:

Call 824-(8788).
Dial *100 from your handset.
Visit our social media pages – Facebook/Instagram.
Visit our website – bmobile website

If I have multiple plans on my account, which one will be used up first?

The plan usage priority will be based on expiry date. For example, if you purchase a day plan with an expiry date of 24 hours, it will be used up first, followed by the week plan and then the month plans.

Can I purchase more than one plan at the same time?

Yes, you can purchase more than one plan at the same time. Simply dial *123#, access the bGo app or visit a store to purchase any Talk and Data plan. However, you cannot purchase the same plan that expires for the same period.

How can I find out the balance on my plan?

How will I know when my plan expires?

When your plan expires you will receive an expiry message via text message.

What is the cost for calls, text messages and data outside of these plans?

Any calls used in excess of the allocation for these plans will be charged at the following rates:

Item	REVISED RATES	VAT
Data (per mb)	$1.50	$0.19
*Calls to bmobile numbers and TSTT Fixed lines	$1.39	$0.17
*Calls to other Mobiles & Fixed Lines	$1.39	$0.17
Texts to bmobile numbers	$0.55	$0.07
Texts to other local mobile numbers	$0.55	$0.07
Texts to international	$0.55	$0.07
The voice rates set out above are per minute. The first minute is at a fixed rate, after which per second rates apply.

What happens if I deplete all the Minutes or Data in my plan before it expires?

Visit us online at www.bmobiletopup.com
Use the bmobileGo app.
Dial *123# from your device.
Visit a bmobile store.

What is the Build My Own Plan Offer?

Prepaid customers can benefit from a new offer that allows them to enjoy the freedom, flexibility and convenience of building their own plans.

Do these plans automatically renew?

No, these plans do not auto renew.

How will I know when I purchase one of the new prepaid plans?

When you purchase one of the new prepaid plans you will receive a text message confirming your plan purchase.

How do I purchase one of the new prepaid plans?

Simply, follow the steps below to purchase the plan:

- Dial *123# from your handset.

Choose the option “Build My Own Plan”

Choose a plan from the options listed.

Who can purchase the new plans?

All prepaid customers can purchase the new plans.

When would the offer be available?

The offer would be available from October 8, 2024.

What are the details of the new offer?

Option 1 – Single service options (data OR anywhere minutes):

Customers can choose any of the following services as single purchases or as mix and match to suit their needs and budget:

Type	Name	Bundle Detail	Vat Excl.	Vat Incl.	Validity
Data Only	BMP (Build my Plan) Data 2 GB	2 GB	$44.44	$50.00	30 Days
Data Only	BMP Data 5 GB	5 GB	$106.67	$120.00	30 Days
Calls Only	BMP Anywhere mins 1 hour	60 mins (1 hour)	$17.77	$20.00	30 Days
Calls Only	BMP Anywhere mins 2 hours	120 mins (2 hours)	$35.56	$40.00	30 Days

Option 2 – Combo service options (data, anywhere minutes, bmobile minutes and bmobile text messages):

Customers can choose any of the following pre-defined combo services to suit their needs and budget:

Type	Name	Bundle Detail	VAT Excl.	VAT Incl.	Bmobile minutes	Local text messages
Combos	BMP Combo (1)	2GB Data plus 60 mins	$58	$65	FREE	100 local text messages Texts to special or premium numbers are not included in the plan
	BMP Combo (2)	5GB Data plus 120 mins	$133	$150
	BMP Combo (3)	2GB data plus 120 mins	$76	$85
	BMP Combo (4)	5GB Data plus 60 mins	$120	$135

The plan will be displayed to all prepaid customers under “Build My Plan” on *123#.

Bundles can be purchased as standalone or combined with other prepaid plans.

Build My Plan options are only available as one time purchase. They are not available as Auto Renew.

Customers are not required to purchase a standard Talk and Data Plan prior to accessing the Build My Own Plan options

The customers who access this plan will continue to have access to the standard prepaid plans, prepaid add on as well as Pay as you go rates.

Anywhere Minutes will allow calls to all local numbers as well as the following destinations – US, Canada, UK, India, China, Panama, Hong Kong & Ireland.

What is included in the new offer?

Prepaid customers can choose from the following options when building their own plans:

*Combos include FREE bmobile Calls and 100 local SMS

Prepaid - MY Prepaid Port In Promotion

What is the bmobile MY Prepaid Port In Promotion?

The bmobile MY Prepaid Port In Promotion provides rewards to customers for switching to bmobile.

When does the promotion end?

The promotion ends on 31 st December 2026.

What are the benefits of this promotion?

This promotion offers customers switching to bmobile the following rewards:

One Month Free Service which includes:
- 150 GB Data
- Unlimited bmobile talk
- Local messages
- 450 Anywhere mins
- 3GB Roaming Data
- 40GB Weekend Data

Discounts on Prepaid Plan for 3 times or 3 months (see below):

Switch Plan	Data	Anywhere mins	On net	SMS	Free B Data	Free Data Weekends	Roaming	Cost	Vat Inclusive
My 1 Day 50%	25 GB	60	Unlimited	Yes	Yes	No	No	$13.33	$14.99
My 1 Day+50%	50gb	100	Unlimited	Yes	Yes	No	No	$16.89	$19.00
MY 3 Day 50%	35GB	100	Unlimited	Yes	Yes	No	No	$26.67	$30.00
My 7 Day 50%	25GB	120	Unlimited	Yes	Yes	No	No	$53.33	$60.00
MY 14 Day 50%	45GB	200	Unlimited	Yes	Yes	20GB	No	$80.00	$90.00
My 30 Day 50%	2GB	200	Unlimited	Yes	Yes	No	No	$71.11	$79.99
My 30 Day + 50%	30GB	400	Unlimited	Yes	Yes	40GB	1GB	$124.45	$140.00
My 30 Day Max 50%	150GB	450	Unlimited	Yes	Yes	40GB	3GB	$184.44	$207.49

What are some of the key features of the discounted prepaid plans?

Unlimited Texts to both local and international destinations
Anywhere minutes can be used to call other local networks and call USA, UK, Canada, Hong Kong, Ireland, China and India
Fair Usage applies to Data, local and international calls, messaging, and news sites
Free b data for Scorch radio, YouTube and Netflix
Roll over mins and data on selected plans.
International calls to USA, UK, Canada, Ireland, Hong Kong, China, India are included in plan.
1GB of roaming data is available on $280 month plan and 3 GB on the $415 month plan for use while roaming.

How many times can I purchase the plans at a discounted price?

Customers have access to discounted plans for a maximum of three (3) purchases. This access is valid for 3 months.

After the three (3) purchases or three months have been exhausted, the customer will default to the standard USSD menu and have access to purchase any of the bmobile plans going forward.

How can I get more information about this promotion?

You can get more information on this promotion through any of the following means:

Visit bmobile’s Facebook http://facebook.co/bmobile
Visit bmobile Instagram – bmobilelifeison
Contact us at 824-8788, from any number
Contact us at *100, from your bmobile phone

Postpaid

Postpaid Premium Shared Plan

Can Members make modifications/changes to the plan?

No. Only the plan Owner can make modifications/changes to the plan. Written authorization from the plan Owner will be required in order for any Member to modify or make changes to the plan.

How can a customer signup for the Premium Shared Plan?

Existing Postpaid customers can visit any bmobile Channel Partner or visit /mobile/shared-plan-sign-up/ to sign up for the plan.

Customers on another network can visit /mobile/switch/#switch-to-bmobile to sign up for the Postpaid Premium Shared Plan.

Is an advance payment required when signing up for the plan?

An advance payment of $499* + VAT 62.38 required when signing up for the plan if the Owner is not already an existing Postpaid Customer.

Is there a contractual term for the Postpaid Shared Plan?

Yes, the Shared Plan Owner signing up for the Postpaid Premium Shared Plan commit to a minimum service period of 18 months.

Can subscribers make international calls from the Postpaid Shared Plan minutes?

Yes. Customers can make international calls from the plans local minute off-net bundle, to make international calls to US, UK, Canada, China, India, Hong Kong and Ireland.

Can subscribers roam using Premium Shared Plan minutes?

No, subscribers cannot use the Premium Shared Plan minutes to roam.

Customers can roam but standard roaming charges will apply. Customers can purchase a bmobile Roaming Add-On to get the lowest roaming rates.

What happens when the Data Bundle is depleted?

If all of the data is used up, additional data bundles can be purchased. The owner and members can purchase these bundles via *123#. Additional charges apply for each bundle purchased. Add-On bundles cannot be shared.

What happens when the Local Minute Bundle is depleted?

If all the minutes are used up on the local bundle minutes, the customer will be charged the standard Postpaid out-of-bundle rate.

Will each subscriber on the plan receive monthly bills?

No. The plan Owner will receive monthly bills.

The usage and charges related to Member will be detailed on the monthly bill.

What is the Postpaid Premium Shared Plan?

The Premium Shared Plan is a plan that allows a customer to share Local Minutes, Local Data and Local & International SMS with up to 4 friends or family members.

Do all Members have to join the plan at the same time?

No. All five (5) subscribers do not have to join the plan at the same time. However, there must be a minimum of three (3) subscribers joining at inception (Owner +2 Members).

Can an existing Postpaid Subscriber be added as a Member to the Premium Shared Plan

Yes. Existing Postpaid subscribers can be Owners of the bmobile Premium Shared Plan. Customers will be required to clear any outstanding balances. Early Termination Fees will be applicable for customers in contract.

What happens if the Member number I want to add is not currently on my name?

The current owner of the number will be required transfer responsibility of the number to the prospective owner.

Who can be added as a Member to the bmobile Premium Shared Plan?

Any new or existing Postpaid or Prepaid customer can be added to the plan as a member.

Who can be the Owner of a bmobile Premium Shared Plan?

Any customer, new or existing Prepaid or Postpaid, can sign up to be the owner of the Plan.

Existing Postpaid customers will be required to clear any outstanding balance on their existing account. Early Termination Fees will be applicable for customers in contract.

Is there an additional cost to add subscribers to the Shared Plan?

The 1st Member added is FREE, each additional subscriber is added at a monthly cost of $150 +VAT. The fee structure is as follows:

Lines	Cost/Line	Monthly Fee
3	$216.33 VAT $24.04	$649.00 VAT $80.75
4	$199.75 VAT $24.97	$799.00 VAT $99.88
5	$189.80 VAT $23.73	$949.00 VAT $118.63

How many subscribers are allowed to share from the plan?

A maximum of five (5) subscribers are allowed to share from the plan i.e Primary Subscriber (Owner) PLUS four (4) Secondary Subscribers (Members). A minimum of three (3) subscribers are allowed on the plan.

What services are included in the bmobile Premium Shared Plan?

Customers will receive the following:

PREMIUM SHARED PLAN
PLAN FEE	bmobile CALLS	LOCAL CALLS	SMS	DATA
$499 + VAT (561.38)	Unlimited	1,000 minutes	Unlimited Worldwide	80GB

Local minutes apply to calls to TSTT Fixed, Digicel, Flow, Amplia Communications, Lisa Communications, Open Telecom.
Standard out of bundle International rates apply for international calls
Standard out of bundle roaming rates apply.
Standard Postpaid out of bundle rates apply
Minutes and data do not roll over.
Per Second billing applies

Switch to bmobile - Postpaid

How can I become a bmobile customer and keep my number?

You can keep your mobile number when changing from another operator to bmobile using Mobile Number Portability

How much does it cost to change to bmobile?

Porting to Bmobile is FREE.

You will receive a FREE bmobile
LTE sim card.

What do I need to bring my number to bmobile?

If you are a prepaid customer with your current provider:

One (1) form of identification (Electoral ID, Passport or Driver’s Permit)

If you are a Postpaid customer with your current provider:

One (1) form of identification (Electoral ID, Passport or Driver’s Permit)
Proof of Address (No older than 3 Months)
Copy of most recent bill from current service provider and proof of payment in full.

What do I need to bring my number to bmobile?

You will need to complete the Porting Authorization Form either at a bmobile store or online /mobile//switch

When the application verification process is complete you will receive your SIM package
Next, Text “PORT” to “9PORT” (97678) from your old SIM card

Once the port is completed you will receive a notification on the old SIM card to switch to the new bmobile SIM card

Can I keep my handset?

Yes, you can if your handset is LTE ready. All you need to do is change your Access Point Name (APN), which can be found in Settings: The new APN is “bmobile”.

You can visit any of our channel partners to upgrade to an LTE capable device of your choice.

How long does the process take?

In most instances the process takes about 15 minutes. In some circumstances the process may take up to 72 hours.

Do I get a discount off my Postpaid plan when I switch to bmobile?

You get One Month FREE and 25% off your selected plan for eleven (11) months when you switch to bmobile

Postpaid Plans new

Can I make calls when I travel abroad?

Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan by dialing *123#.

Additional Terms & Conditions

These plans are provided for individual personal use only. They are not for commercial purposes or use by groups. Any use, in bmobile’s sole discretion, by an individual or groups for financial gain or profit will cause the immediate termination of access to and/or use of the plans.
bmobile may temporarily or permanently alter or withdraw the plans as offered to our customers.
bmobile reserves the right to change or cancel the terms & conditions of these plans with notice at any time. Notice to customers via text messages to customers’ handsets/devices or via posting on the bmobile website will be deemed sufficient. Any such notice will be effective immediately or as of the date referred to in the said notice.
Subject to the above, the standard bmobile Postpaid Mobile Terms and Conditions of Service and bmobile Fair Usage Policy apply.

How can I sign up for any of the bmobile Postpaid Plans?

You can sign up online or visit any of our Channel Partners nationwide. You can also Sign up online. Once you’ve completed the form, you will be contacted with the option to have your service delivered to you.

How can I sign up for any of these plans if I am already a bmobile Postpaid customer?

As an existing customer, you can contact 824 8788 or visit any of our conveniently located Channel Partners to switch to these Postpaid Plans.

Is there a special bonus if I switch my number from another network?

Yes. Unless otherwise stated, you receive One Month FREE and 25% off your selected plan for eleven (11) months when you bring your number from another network.

Are there Early Termination Fees associated with the minimum service period?

Customers who do not maintain their plans for the minimum service period will be charged an Early Termination Fee. This is calculated as follows:

Number of months remaining in the service period x Plan Fee

Is there a minimum service period for customers signing up for or upgrading to these plans?

Unless otherwise stated, Customers agree to a minimum service period of 18 months.

If I need more minutes to other local or international destinations, what can I do?

For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.

When I travel, can I use data if my roaming bundle is depleted?

Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply.

What do the Postpaid plans offer?

Plans Features	My Postpaid $295	My Postpaid $450	My Postpaid $625
Price (VAT Excl)	$262.22	$400.00	$555.56
Price (VAT Incl)	$295.00	$450.00	$625.00
Local Data (GB)	40	450	800
Roll Over Data	YES	YES	YES
Roaming Data (GB)	1GB	3GB	10GB
Local SMS	Free Local	Free Local	Free Local
Anywhere Minutes	400	FREE*	FREE*
On-net Minutes	FREE	FREE	FREE
Rollover Anywhere Mins	YES	YES	YES
Out of Plan Rates	Standard	Standard	Standard

Can I send SMS to international destinations?

Yes. You can send text messages to international destinations. These will incur a cost of $0.68

Can I make calls to other international destinations?

Yes. You can call anywhere in the world. Standard International rates apply for calls to all other international destinations.

Does my Roaming Data rollover?

No. Roaming data does not rollover.

Will my Rollover Benefits for Anywhere Minutes & Local Data rollover to the next month if I do not use them?

No. All Rollover benefits are valid for until your next bill cycle, after which rollover minutes and data will expire. The benefit will not rollover into the next month if you do not use it.

If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?

Yes. You can continue making calls to the listed destinations. Standard International rates apply for calls to these destinations.

If Anywhere minutes are depleted, can I continue to make local calls?

Yes. You can continue making calls. There will be a charge of $0.65 per minute for local calls.

What is the Fair Usage Policy on these plans

Anywhere Minutes: Anywhere minutes are valid for calls to ALL local networks, US, Canada, UK, India, China, Hong Kong and Ireland.

Fair Usage of 300 Anywhere minutes per day applies with a maximum of 3000 minutes per month.

Weekend Data:Weekend data bundle benefits are valid for data use from 12.00am on Saturday to 11.59pm on Sunday.

Fair Usage allows data use of up to 50GB data per month.

Postpaid b-Golden Plan

What is the new b-Golden Plan?

Postpaid customers can now purchase our new b-Golden plan.

The plan is only available to customers 60 years and over who sign up for Postpaid Service.

What is included in the b-Golden plan?

b-Golden Plan
Days	30
Price (VAT Excl)	$194.67
Price (VAT Incl)	$219.00
Data	3
Local SMS	Free Local
Anywhere Minutes	300
bmobile Minutes	2000

How do I sign up for the b-Golden postpaid plan?

Customers can visit any of our conveniently located, authorized bmobile Channel Partners to sign up for the b-Golden Plan.

What’s included in this plan?

Service

Description

Local Data

Stream, browse, post as you please anywhere in Trinidad & Tobago.

Anywhere Minutes

Anywhere minutes are valid for calls to ALL local networks, US, Canada, UK, India, China, Hong Kong & Ireland.

On-Net Minutes

Calls to any bmobile Fixed or Mobile number.

Local SMS Messages

Send a text message to anywhere in Trinidad and Tobago.

Premium Text Messages (messages to/from short codes) are not included in the plan.

Out of Plan Rates (VAT Inclusive)

Calls to bmobile and TSTT Fixed Lines	$0.74
Calls to any other local operator	$0.74
International SMS	$0.68

Note:

Per Second Billing Applies for Voice. This does not include calls to “Special” Numbers.

Calls to “Special Numbers” are to be rated at the current rate.
International Messages are rates does not include messages to “Special Numbers” including short codes.

Messages to “Special Numbers” are to be rated at the current rate.
Standard Roaming rates for calls apply: Standard Roaming Rates for data apply where usage is not in a destination included in the Roaming Data Bundle.

Where can I call with the 2000 On-net minutes included in the b-Golden plan?

The 2000 On-net minutes included in the plan can be used to call bmobile fixed line and

mobile numbers.

Where can I call with the 300 Anywhere minutes included in the b-Golden plan?

The 300 Anywhere minutes included in the plan can be used to call all local networks, US, Canada, UK, India, China, Hong Kong and Ireland.

If my voice bundle is exhausted, how can I get more minutes?

If you want additional minutes, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice/Data Add-Ons.

If you do not have an Add-on bundle, you can still make calls will be charged at the current Pay as You Go rates (Rates can be viewed on our website – /mobile/ )

If my data bundle is exhausted, how can I get more data?

If you want additional data, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice/Data Add-Ons.

How can I find out the balance on my plan?

To find out the balance of your plan, customers can dial *123# from their handset and select “Query balances” from the menu. A text message will be sent with the plan balance components. Additionally, the bGo app can be used to query bundle balances.

Is there a minimum service period for eligible customers signing up for the b-Golden plan?

Yes, eligible customers must sign a Service Agreement to retain the service for 18 months.

What will happen if I want to terminate my service before the end of the Service Agreement period?

If you terminate your service during the minimum service period, an Early Termination Fee will be applied to your account for payment. This is calculated as Number of months remaining for the service period times Plan Fee

Where can I get further information about this offer?

For additional information you can contact

Call 824-(8788) or Dial *100 from your handset.
Visit our social media pages – Facebook/Instagram
Visit our website – bmobile website

Additional Terms & Conditions

These plans are provided for individual personal use only. They are not for commercial purposes or use by groups. Any use, in bmobile’s sole discretion, by an individual or groups for financial gain or profit will cause the immediate termination of access to and/or use of the plans.
bmobile may temporarily or permanently alter or withdraw the plans as offered to our customers.
bmobile reserves the right to change or cancel the terms & conditions of these plans with notice at any time. Notice to customers via text messages to customers’ handsets/devices or via posting on the bmobile website will be deemed sufficient. Any such notice will be effective immediately or as of the date referred to in the said notice.
Subject to the above, the standard Postpaid Mobile Terms and Conditions of service apply.

Pay As You Go Rates
Item	REVISED RATES	VAT
Data (per mb)	$1.50	$0.19
*Calls to bmobile numbers and TSTT Fixed lines	$1.39	$0.17
*Calls to other Mobiles & Fixed Lines	$1.39	$0.17
*Calls to other International Numbers	See More
Texts to bmobile numbers	$0.55	$0.07
Texts to other local mobile numbers	$0.55	$0.07
Texts to international	$0.55	$0.07
The voice rates set out above are per minute. The first minute is at a fixed rate, after which per second rates apply.

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