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of Trinidad and Tobago Limited
1 Edward Street,
Port of Spain,
Trinidad and Tobago.

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bmobile is a brand under TSTT – click here for Corporate website

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Copyright 2025 TSTT | All Rights Reserved 

Postpaid & Prepaid Terms and Conditions | Privacy Policy | Fair Usage Policy

PostPaid Plan Details

  • 1) What is the launch date of bmobile’s Postpaid Plans?

    bmobile introduces new Postpaid Plans on June 23 2020

  • 2) What do the Postpaid Plans offer?

    Click Here to View

  • 3) What’s included in these plans?
    ServiceDescription
    Unlimited bmobile MinutesCalls to any bmobile Fixed or Mobile number
    DataStream, browse, post as you please anywhere in Trinidad & Tobago. Be guided by the bmobile Fair Usage Policy
    Anywhere MinutesCalls to ALL other local networks, plus selected international destinations: USA, UK, Canada, Ireland, Hong Kong, China and India.Calls to Special Numbers are not included in the plan.
    Roaming DataStream, browse, post when you travel to US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & CaicosBe guided by the bmobile Fair Usage Policy
    Text MessagesSend a text message to anywhere in the world.Premium Text Messages (messages to/from short codes) are not included in the plan.
    Facebook Messaging and WhatsApp MessagingFacebook Text Messages and WhatsApp Text Messages only. Voice and Video calls are not included.
    News Websiteswww.guardian.co.tt www.trinidadexpress.com newsday.co.tt edition.cnn.com www.bbc.com
  • 4) If Anywhere minutes are depleted, can I continue to make local calls?

    Yes. You will can make calls. There will be charged at $0.65 per minute.

  • 5) If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?

    Yes. You can make calls to the listed destinations. Standard International rates apply to calls to these destinations.

  • 6) Can I make calls to other international destinations?

    Yes. You can call anywhere in the world. Standard International rates apply for calls to all other international destinations.

  • 7) Can I use Facebook or WhatsApp messages when I travel?

    Yes. You can send messages using these apps FREE when you travel to the following destinations:

    US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.

    Voice and Video calls are not included.

  • 8) Can I make calls when I travel abroad?

    Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan dial *123#. See our roaming plans and rates.

  • 9) When I travel, can I use data if my roaming bundle is depleted?

    Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here

  • 10) If I need more minutes to other local or international destinations, what can I do?

    For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.

  • 11) How can I sign up for any of these plans if I am already a bmobile Postpaid customer?

    As an existing customer, you can contact 824 8788 or visit any of our conveniently located channel partners to switch to these Postpaid Plans

  • 12) Is there a minimum service period with these plans?

    Yes. When you sign up as a new customer, you will agree to a minimum service period of 12 months.

  • 13) If I am bringing my number from another network, will I receive any bonus?

    Yes. You get the first month’s plan fee FREE plus 25% off you’re your plan for the next 11 months

  • 14) How can I sign up for any of these plans if I am not a bmobile Postpaid customer?

    To get any of these plans you can

    • Sign up online. Once you’ve completed the form, you will be contacted with the option to come in to the store or have your items delivered to you if necessary.
    • Visit any of our conveniently located Channel Partners
  • 15) Are there Early Termination Fees associated with the minimum service period?

    Customers who do not maintain their plans for the minimum service period will be charged an Early Termination Fee. This is calculated as follows:
    Number of months remaining in the service period x Plan Fee

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Prepaid Plan Details

Unlimited Texts to both local and international destinations.

Anywhere minutes can be used to call other local networks and call USA, UK, Canada, Hong Kong, Ireland, China and India.

Fair Usage applies to Data, local and international calls, messaging and news sites.

FB and WhatsApp messaging are available for local and roaming usage FB & WhatsApp is restricted to chat, does not include voice or video calls.

News sites include Trinidad Express, Trinidad Guardian, Trinidad Newsday, CNN and BBC.

International calls to USA, UK, Canada, Ireland, Hong Kong, China, India are included in plan 1 GB of roaming data is available on $239 month plan and 3 GB for use while roaming on the $349 month plan

VoLTE Devices Phase 1

Devices compatible in phase 1

  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 plus
  • iPhone X, XR, XS, XS Max
  • iPhone 11, Pro , Pro Max
  • iPhone SE (2nd and 3rd generation)
  • iPhone 12, mini, Pro, Pro Max
  • iPhone 13, Pro, Pro Max
  • iPhone 14, Plus, Pro, Pro Max

Note:  All devices must be on iOS 15 or above operating system.

bmobile Advisory - eSIM

Roaming advisory for travellers to the US

If you are travelling to the United States of America from July 1, 2022, please be advised that your data roaming experience may be temporarily impacted by changes to T-Mobile’s network. Read more …

Delivery Costs
Pay your bill via 824-TSTT

Dial 824-TSTT (8788) from your landline or mobile phone.

Select ‘Option 1’ – self service Select ‘1’ again for your bill balance

Choose ‘2’ for bill payment Enter the number of the account that you are making the payment towards

Enter your credit card information

Enter the amount to be paid and then press the pound ‘#’ sign

Once successful, an automated voice will say ‘transaction was completed’ and provide a reference number as proof of payment. Payments are credited to the selected account within two working days.

Dear Valued Customer,

If you are a Postpaid or MiFi customer with a monthly bill cycle date of the 17th or 24th, we kindly ask that you take note of the information below:

Due to a recent technical issue, payments made to Postpaid and MiFi accounts during the period March 12th to 23rd will be reflected on your April invoice.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.

Roaming Advisory – USA

 

Dear bmobile customers,

As vaccination numbers increase and COVID-19 restrictions gradually lifted, we understand that you may have resumed travelling abroad, or you are contemplating your first trip since the start of the pandemic.

As your communications partner, it is important that we inform you of roaming-related changes that may impact your travel experience. As such, we wish to advise that AT&T has made changes to its network that will affect your ability to roam with them when you visit the United States of America.

While you can no longer roam with AT&T, you can still connect, surf and share by connecting to the T-Mobile network.

To select T-Mobile, please follow these steps:

 

Android users

Settings > Connections > Mobile Networks > Network Operators > Select Manually > Device scans for available networks > select T-Mobile

 

Apple iPhone users

Settings > Mobile Data > Network Selection > switch off automatic > device scans for available networks > Select T-Mobile

 

Dial *123# (option 3 for prepaid customers and option 4 for postpaid customers) for a list of roaming add-on plans.

Whether you are traveling abroad for business, vacation or to reconnect with loved ones in-person, we wish you a safe trip.

We apologize for any inconvenience and thank you for choosing bmobile.

https://home-c37.nice-incontact.com/incontact/chatclient/chatclient.aspx?poc=8c7f706c-93ff-44c2-a154-78751e6c15c2&bu=4599626

Website notice – STAR Channels

As your entertainment service provider, we are committed to offering the best value. Our mission is to provide a diverse, relevant channel lineup to enhance your entertainment experience.

Regrettably, we must inform you of an unavoidable change to your channel lineup.

Effective October 31, 2021, the STAR premium channels, formerly known as FOX channels, will no longer be available in Trinidad and Tobago due to the provider’s decision to discontinue airing in this region.

The affected channels are as follows:

PACKAGE NAME CHANNEL NAME CALL SIGN CHANNEL #
FOX Pack STAR Cinema STARCIN 351
FOX Pack STAR Classics STARCLS 352
FOX Pack STAR Hits STARHITS 354
FOX Pack STAR Fun East STARFUNE 356
FOX Pack STAR Fun  West STARFUNW 358
FOX Pack STAR Comedy STARCOM 359
FOX Pack STAR Action East STARACTE 360
FOX Pack STAR Action West STARACTW 362
FOX Pack STAR SERIES East STARSERE 364
FOX Pack STAR SERIES West STARSERW 365

To minimize any inconvenience and provide you with additional value, we have made the following amendments to your TV offering…

Read More

Website Advisory
Retirement of Prepaid $20 1 Day Plan

Dear Valued Customer,
Please be advised that effective September 30, 2021, bmobile’s $20 1 Day prepaid plan will be unavailable for purchase.
Customers can continue to purchase the $20 1 Day Prepaid Plan until September 29, 2021 and enjoy the services until the plans expire or are depleted. Customers on the auto renew version of the 1 day plan will also be able to enjoy the same value at the same price until September 29, 2021. All customers will be automatically opted out of the plan from September 30, 2021.
In the coming weeks, we will be introducing new and improved prepaid plans that offer amazing value at affordable rates.
For a full listing of our current prepaid plans, please visit https://bmobile.co.tt/mobile/
Thank you for choosing bmobile.
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International Minutes FAQs
  • 1. What are bmobile International Minutes Add-Ons?

    Bmobile introduces International Minutes Add-ons. Postpaid customers can take advantage of these monthly recurring bundled International Minutes, when calling family, friends and business partners abroad.

  • 2. What are the available bundled International Minutes:

    TRIPLE FUN INTERNATIONAL MINUTES
    (USA, CANADA (MOBILE & LANDLINE) UK (LANDLINE ONLY))

    Triple Fun Int’lBundled MinutesPrice(VAT Exclusive)Price(VAT Inclusive)
    100 minutes$50.00$56.25
    250 minutes$110.00$123.75
    500 minutes$175.00$196.88

    ISLAND LIME PASSPORT INTERNATIONAL MINUTES
    (BARBADOS, JAMAICA, GRENADA, ST VINCENT, BVI, ANTIGUA & ST LUCIA (MOBILE AND LANDLINE)

    Island Lime PassportInt’l Bundled MinutesPrice(VAT Exclusive)Price(VAT Inclusive)
    100 minutes$75.00$84.38
    200 minutes$125.00$140.63
    300 minutes$175.00$196.88
  • 3. How can a customer access the International Minutes Add-Ons?

    The International Minutes Add-Ons can be added via the *123# menu, Option 2

  • 4. Who can access/use the International Minutes Add-Ons?

    All postpaid customers can access the International Minutes Add-Ons.

  • 5. Is confirmation received when the International Minutes Add-on is purchased?

    Yes. Customers will receive a confirmation message upon purchase of the Add-Ons.

  • 8. Will customers be notified when the Add-Ons have been used up?

    Yes, Customers will receive notifications when usage is at 75%, 90% and 100% of the add-on.

  • 9. Will customers be required to Dial the *123 menu to purchase the add-ons again when they have been used up?

    No, these Add-ons are recurring and will auto renew on bill cycle.

  • 10. Will unused International Minutes from the Add-ons rollover?

    No. Any unused International Minutes will expire on bill cycle.

  • 11. What happens if the International Minutes Add-On is used up before bill cycle?

    Standard rates will apply when the add-on is exhausted. A new Add-on will start at bill cycle.

  • 12. How can a customer stop the International Minutes Add-ons?

    In order to stop the International Minutes Add-ons the customer must send a text message to a short code as outlined in the following tables:

  • 13. Can the International Minutes Add-Ons be used while roaming?

    No. International Minutes Add-ons cannot be used while roaming. Calls made while roaming will be charged at standard roaming rates.

  • 14. Can the International Minutes Add-Ons be used with all devices?

    Yes, the International Minutes Add-ons can be used with all handsets/devices that allow data service including but not limited to Blackberry OS7, Blackberry 10, Android and Apple devices.

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Shared Plan Details

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