Yes, you can switch from eSIM to physical SIM in seconds, once your phone supports a physical
SIM.

On Apple devices, iPhone XS, iPhone XS Max, iPhone XR, and later feature eSIM support. Android smartphones that support eSIM include the Google Pixel 3 series, the Google Pixel 3a series, flagship Samsung devices such as the Samsung Galaxy S20 series, Samsung Galaxy Fold, and Samsung Galaxy Z Flip.

You can get more information on eSIMs by interacting with any of customer service points:

• Visit our website www.bmobile.co.tt
• Visit bmobile’s Facebook http://facebook.co/bmobile
• Visit bmobile Instagram – bmobilelifeison
• Contact us at 824-8788, from any number
• Contact us at *100, from your bmobile phone

Your sms and contacts will not be transferred automatically. You would need to back up your contacts to the cloud or your phone and transfer the data to your eSIM once installed.

If your phone is lost or stolen, you will need to visit a Bmobile store and request a new eSIM with your existing phone number. Proof of having been assigned the phone number will be required.

No. This is not possible. Only one device is allowed at a time per eSIM.

You can change your eSIM profile by visiting select bmobile stores and requesting a new eSIM with a new phone number.

Yes, you should keep a copy of the QR code issued in the store so you will be able to re-scan the code in the event of accidental deletion.

If you are moving the phone number of your physical SIM to an eSIM, the physical SIM will no longer work. If you are purchasing a new eSIM with a new phone number, you can use both the physical SIM and eSIM as they will have different phone numbers.

Yes, you can swap out your physical SIM to an eSIM with the same phone number, once your device supports eSIM.

When it’s time to replace your cell phone or upgrade to a new model:

• Check your old phone to find out if it has a physical SIM card, uses an eSIM, or both.
• If the device you are replacing uses an eSIM, wipe all data from the eSIM profile before
  you dispose of or recycle the device.
• If your old phone had a physical SIM card, you should remove it. You can either store it
  securely as a backup or destroy it so there’s no risk of having the data on it stolen.

An Esim is a digital SIM that can be downloaded onto your device and connects your device to the bmobile network. The eSIM cannot be physically removed.

No. You will have to purchase a new device that is eSIM compatible.

In some cases, you can only have one SIM (either physical SIM or eSIM) configured to your handset. In these cases, the physical SIM card slot can be used to insert a memory card as well. Using an eSIM in this case will allow customers to gain additional storage for their device.

Some cell phones may have both a removable SIM card and an eSIM, which allows customers to have two separate numbers – such as a personal number and a work number – on one device. The dual SIM feature is supported on a wide range of mobile phones.

To set up an eSim on your own, you must have a new bmobile eSIM and an eSIM capable device. Simply follow the instructions for setting up an eSIM on your device, which can be found here.

The cost of the eSIM is TT$50.00. VAT is not applicable on eSIMs. Prepaid customers will pay this cost upfront, whilst Postpaid customers have the option to pay upfront or charge the cost to their next bill.

Yes, you can purchase a Prepaid or Postpaid eSIM.

New customers who requires an eSIM for a new device:

• Visit one of the select bmobile stores to purchase an eSIM.
•  The CSR will provide you with a QR code to download your eSIM to your device.
• Follow the instructions of the CSR to download the eSIM to your device.
• Verify that the service is active and confirm your new mobile number.

Existing customers who wants to upgrade a physical SIM to an eSIM:

• Visit one of the select bmobile stores to purchase an eSIM.
• The CSR will update your account with the new eSIM information.
• The CSR will provide you with a QR code to download your eSIM to your device.
• Follow the instructions of the CSR to download the eSIM to your device.
• Verify that the service is active with your current mobile number by making a call or using data.

• You download an eSIM and activate it, so you don’t have to manage a physical SIM card. Some devices with eSIM capabilities can support more than one mobile phone number via multiple eSims.

• A physical SIM card is a physical chip card you slot into your device.
• An eSIM is a digital SIM that can be downloaded onto your device and connects your
  device to the bmobile network.
• The eSIM runs on the same network as physical SIM cards, so there is not much
  difference in how they work outside the initial set-up and transferring of your number and
  plan.
• An eSIM performs the same function as a physical SIM card but removes the requirement
  to physically swap SIMs when switching devices or requiring the use of another mobile
  number.