New customers who requires an eSIM for a new device:

• Visit one of the select bmobile stores to purchase an eSIM.
•  The CSR will provide you with a QR code to download your eSIM to your device.
• Follow the instructions of the CSR to download the eSIM to your device.
• Verify that the service is active and confirm your new mobile number.

Existing customers who wants to upgrade a physical SIM to an eSIM:

• Visit one of the select bmobile stores to purchase an eSIM.
• The CSR will update your account with the new eSIM information.
• The CSR will provide you with a QR code to download your eSIM to your device.
• Follow the instructions of the CSR to download the eSIM to your device.
• Verify that the service is active with your current mobile number by making a call or using data.