A: Mobile Number Portability is the ability totake your existing mobile number to a newservice with a new provider.
FAQs > Mobile Number Portability (MNP)
A: Number Porting is a system that enablescustomers to keep their telephone numberswhen switching from one communicationsservice provider to another.
A: The freedom of choice—the customer is ableto choose another service provider withoutlosing their existing number.
A: Customers can port at all TSTT Retail Storesand Dealer locations.
A: Requests to port can be made Monday toFriday, excluding public holidays.
A: It takes approximately three working days toprocess and complete a mobile-to-mobileporting request.
A: After a successful port to a service provider,the customer will not be able to port thatnumber again for another 180 days.
A: When making a porting request, postpaidcustomers are required to also have: Valid Passport, Electoral ID or Driver’s Permit Copy of most recent bill showing proof ofpayment Working phone and active SIM
A: When making a porting request, prepaidcustomers are required to also have: Valid Passport, Electoral ID or Driver’s Permit Working phone and active SIM
A: No—all porting requests must be accompaniedby proper ID of the requester.
