The Forgive & Reconnect Promotion allows customers with outstanding balances 1 year and over (as at August 31 2021) to request the reconnection of service or sign up for any new bmobile service without having to pay off the outstanding read more
FAQs > Forgive & Reconnect Campaign
Yes. All mobile and residential customers with outstanding balances greater than one year will have their debt forgiven when they request the reconnection of service or sign up for new service.
Yes. All mobile and residential customers with outstanding balances less than one year can have service restored by entering into a payment agreement. ● Customers with balances outstanding between 7-11 months can pay at least 331/3% down and the balance read more
The promotion is valid from October 1st 2021 to October 31st 2021
Customers can request reconnection or new service on any of the following services: ● Mobile Postpaid (including ported-in services) ● Fixed Wireless Broadband Service ● Fixed Wireless Bundles ● Broadband & Voice – Reconnection and new service ● Bundles with read more
Customers can visit any bmobile Channel Partner to request their reconnection, sign up for any new service or complete a payment agreement.
No. Customers will only be eligible for debt forgiveness when they reconnect/sign up for any of the services listed above.
Yes. Customers can pay more than the recommended minimum payments.
Yes. Customers can pay off the outstanding balance in less time (minimum is 1 month). Customers will not be allowed to exceed the maximum recommended time period. That is outstanding balances: ● 7-11 months must clear the remaining balance in read more
No. Customers entering into a payment agreement will not be charged any additional fees.