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Purchase a Prepaid Top-up

Last modified: April 27, 2023

Frequently Asked Questions

  • How do I recharge my Prepaid mobile account?

    After logging in, follow these steps:
    1. Select ‘Recharge’ on the Home Screen or from the Profile menu on
    the top left corner.
    2. Enter the Mobile number you wish to recharge or select from the
    contact list.
    3. Enter the top-up amount or choose a pre-defined top-up value.
    4. Select ‘Proceed.’
    5. Enter Credit or Debit Card Details and select ‘Proceed.’
    6. Review transaction details and select ‘Confirm’.
    7. You will be notified of recharge status and can review all transactions
    made in the Transaction History via the Home Screen.
    8. You can choose to navigate to the Home Screen or recharge another
    account.

  • How will I know my top-up was successful?

    At the end of every top-up transaction, you will be notified with a pop-up message whether the Top-up was successful or a failure. In both instances, you can view your transaction history within the app.

  • What is the minimum and maximum amount that I can top-up via the app

    bmobileGo users can top-up with as little as $20 and a maximum of $500.

  • Is VAT included in my top-up amount?

    VAT is added to the top up, so if a bmobileGo user selects $20 Top-up, their bank card is charged $20 + VAT.

  • How long will my credit be valid for after I Top Up my prepaid account?

    Each time you top up, your credit will be valid for 120 days.

    If you do not top up your account by that time, your account will expire and any existing credit on the account will be lost. You will still be able to receive calls and SMS for a grace period of 60 days.

    If you still do not top up after the aforementioned 180 days (120 days+60 day grace period), your number will be recycled. To access bmobile service thereafter, you will need to visit a bmobile retail store to purchase a new SIM and number.

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