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Postpaid Bill Payments

Last modified: April 27, 2023

Frequently Asked Questions

  • How do I make a Postpaid bill payment?

    After logging in, follow these steps:
    1. Select ‘Pay Bills’ on the Home Screen or from the Profile menu on the
    top left corner.
    2. Enter the Mobile number you wish to pay the bill for or select from the
    contact list.
    3. Select ‘Pay $xxx’ to pay the full bill or enter the amount you wish to pay
    for ‘Partial Bill Payment’ and select ‘Proceed.’
    4. Enter Credit or Debit Card Details. For stored cards only, please enter
    your 3-digit CVV Code.
    5. Select ‘Proceed.’
    6. Review and Confirm the Bill Payment details, then select ‘ Confirm.’
    7. You will receive immediate pop-up notifications of the success or failure
    of every payment transaction and can review all payments made in the
    Transaction History via the Home Screen.
    8. You can choose to navigate to the Home Screen or make another
    payment.

  • Can I make payments for residential bills via bmobileGo?

    No. At present, the only bill payments accepted via the bmobileGo app is payment for Postpaid Bills. We’ll advise as soon as Residential bill payments are available via the app.

  • How long does it take for customer payments to be updated on the account?

    Your postpaid account would be updated within thirty (30) minutes of completing your transaction on the bmobileGo app.

  • Can bills be downloaded and used as a proof of address?

    Yes. Bills can be downloaded and used as a proof of address.

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