About Us

The Telecommunications Services of Trinidad and Tobago Company Limited (TSTT) is the largest and most advanced provider of integrated communications solutions to residential and commercial markets. Our digital transformation into an agile broadband company focuses on investments in technology. Through our brands – bmobile, bmobile Business and AMPLIA – we provide cutting-edge, world-class solutions that make it easier for individuals and businesses to better manage their diverse priorities. As an innovator in wireless and fiber optic networks, TSTT delivers cutting-edge voice, data, broadband, security, and multimedia services to a diverse customer base, including businesses in banking, energy, manufacturing, government, education, healthcare, tourism and the wider residential public. The company is jointly owned by the Government of Trinidad and Tobago (51%) and Cable & Wireless (49%).

Our Customer Commitments

With a mission to empower people to work, play, and communicate everywhere through digital innovation and passionate service, TSTT is committed to delivering exceptional customer experiences. Our customers are at the heart of everything we do. At TSTT, we provide reliable, efficient, and customer-focused services, built on the pillars of innovation, accessibility, transparency, and responsiveness to ensure real value is realized within every community.

1. We Commit to Being Seamlessly Accessible

   We are committed to making it easy for you to reach us on your preferred channel, anytime, anywhere:

   • Mobile App: bmobileGo App
   • Webchat: www.bmobile.co.tt or www.amplia.co.tt for a full list of support options [tstt.co.tt](https://www.tstt.co.tt/copy-of-media-center).
   • Email: erespond@tstt.co.tt
   • Phone: Toll-free, 7 days a week:
     • 824-TSTT (8788) from landline device
     • *100 from your bmobile wireless phone [tstt.co.tt](https://www.tstt.co.tt/copy-of-media-center)
   • In-Store Support: Visit bmobile Authorized Channel Partners (store locations available on our website)
   • Social Media Support: Connect with us on our official social media channels for quick assistance

2. We Commit to Fast and Reliable Service Delivery

   We promise to provide accurate, timely, and hassle-free service installations and activations:

   • Mobile Services: Activated within 20 minutes of plan purchase (providing all requirements are met)
   • Residential Installations: Within 2 working days (subject to service availability)
   • Business Installations: Within 2 working days (subject to service availability)

   We will provide timely updates if unforeseen issues or service availability delays arise.

3. We Commit to Clear and Accurate Billing

   We will ensure that:

   • Bills are easy to understand and accurate
   • We provide quick responses to billing enquiries within 5 business days via your preferred channel

4. We Commit to Modern and Convenient Payment Options

   We provide multiple secure payment options:

   • 24/7 payment capability via our contact center 824-TSTT which accepts credit and debit card transactions
   • Online payments via our website: https://bonline.bmobile.co.tt/login
   • Mobile-Postpaid payments, prepaid Top-up and prepaid bundle purchases via the ‘bmobileGo App’
   • Payments via authorized agents, retailers and banks

5. We Commit to Timely Service Restoration

   We will quickly address and resolve issues. To keep customers connected, TSTT actively works on network enhancements and has increased reserve power in key areas to ensure uninterrupted service [bmobile.co.tt](https://bmobile.co.tt/covid-response/message-from-tstt/). TSTT is committed to responding to repair requests upon receiving the report:

   • Residential Repairs: Within 2 working days
   • Business Repairs: Within 12 working hours

   Note: These timeframes exclude disruptions caused by natural disasters, unforeseen events or deliberate cases of vandalism.

6. We Commit to Quick Query Resolution

   Your queries matter to us. We will:

   • Resolve your residential billing queries within five working days
   • Provide timely updates throughout the process
   • Offer prompt rebates where legitimate claims are validated

   Residential Queries may be reported at any Customer Service Centre, Contact Centre (824-TSTT), or online via www.bmobile.co.tt
   Business Queries must be reported to tsttsme@tstt.co.tt

7. We Commit to Fair and Transparent Handling of Complaints

   We take customer complaints seriously and aim to resolve them. If a customer still feels that a query has not been resolved to their satisfaction:

   • You may request a review of your complaint via TSTT’s Customer Complaints Procedure
   • Your complaint may be mailed to: “The Manager, Customer Complaints, Corner of Edward and Sackville Street, Port of Spain”
   • Your residential complaints may be emailed to: customercare@tstt.co.tt

8. We Commit to Customer Privacy

   We are dedicated to protecting your personal data and will always uphold strict confidentiality and security standards.

9. We Commit to Regulatory Standard Adherence

   TSTT operates in full compliance with all legal and regulatory standards established by the Telecommunications Authority of Trinidad and Tobago (TATT), as set out in the Telecommunications Act and its subsidiary regulations.

10. We Commit to Listening to You

    Your feedback is vital to how we improve. We will actively collect, analyze, and act on your opinions to enhance our products, services, and customer experiences. We promise to review and assess your feedback in a timely manner to identify and correct root causes, not just symptoms.

    • We conduct regular customer surveys using SMS, email and phone calls. Per our terms, we may also share information with research organizations for surveys, but customers can notify TSTT if they do not wish for their data to be used this way [bmobile.co.tt](https://bmobile.co.tt/postpaid-and-prepaid-terms-and-conditions/).
    • We will monitor service reviews and social media commentary to better understand your needs and concerns.
    • We will invite feedback after interactions through webchat prompts and contact center calls.

Our Promise

We, at TSTT, are continuously evolving to meet the growing needs of our customers and the demands of our digital environment. Through our reliable connectivity, responsive service, and innovative solutions, we promise to deliver exceptional customer experiences which keep Trinidad and Tobago connected.

July 8th, 2025.