Article
eSIM with bmobile
A digital SIM for your phone
An eSIM connects a compatible phone to the bmobile network without a removable SIM card. You can get one for a new prepaid or postpaid number, or move an existing number from a physical SIM.
Before you begin
Check that your phone supports eSIM, and have the QR code from your bmobile eSIM activation card ready. You may need an internet connection while downloading the eSIM profile. Menu names can vary by phone model and software version.
Set up eSIM on an iPhone
- From the Home Screen, open Settings.
- Select Cellular, then Set Up eSIM.
- Choose Use QR Code as the setup method.
- Use the iPhone camera to scan the QR code on your bmobile eSIM activation card.
- Select Activate eSIM.
- Select Continue and follow the prompts to set up your cellular plan.
Set up eSIM on an Android phone
Samsung Galaxy
- Open Settings.
- Select Connections.
- Select SIM card manager or SIM manager.
- Select Add mobile plan or Add eSIM.
- Follow the prompts to scan the QR code on your bmobile eSIM activation card.
Google Pixel
- Open Settings and choose Network & Internet.
- Select the plus sign beside Mobile network.
- Select Download a SIM instead.
- Follow the prompts to scan your bmobile eSIM QR code.
Other Android phones
- Open Settings and look for Network, Connections, Mobile, or a similar menu.
- Find the option to download a SIM or add an eSIM.
- Follow the prompts to scan your bmobile eSIM QR code.
When setup is complete, make a call or try mobile data to confirm that your bmobile service works. The FAQs below cover compatibility, pricing, switching phones, recovering an eSIM and getting help.
Frequently Asked Questions
eSIM with bmobile
Can I move from an eSIM to physical SIM and the reverse?
Yes, you can switch from eSIM to physical SIM in seconds, once your phone supports a physical SIM.
What devices support an eSIM?
On Apple devices, iPhone XS, iPhone XS Max, iPhone XR, and later feature eSIM support. Android smartphones that support eSIM include the Google Pixel 3 series, the Google Pixel 3a series, flagship Samsung devices such as the Samsung Galaxy S20 series, Samsung Galaxy Fold, and Samsung Galaxy Z Flip.
How can I get more information about eSIMs?
You can get more information on eSIMs by using any of these customer service channels:
- Visit our website www.bmobile.co.tt
- Visit bmobile’s Facebook http://facebook.co/bmobile
- Visit bmobile Instagram – bmobilelifeison
- Contact us at 824-8788, from any number
- Contact us at *100, from your bmobile phone
Will my SMS and contacts be transferred to my eSIM when I move from a physical SIM?
Your SMS and contacts will not be transferred automatically. You would need to back up your contacts to the cloud or your phone and transfer the data to your eSIM once installed.
What if my phone is lost or stolen, how can I get my eSIM number back?
If your phone is lost or stolen, you will need to visit a bmobile store and request a new eSIM with your existing phone number. Proof of having been assigned the phone number will be required.
Can I have the same eSIM on different eSIM supported phones?
No. This is not possible. Only one device is allowed at a time per eSIM.
How can I change my eSIM?
You can change your eSIM profile by visiting select bmobile stores and requesting a new eSIM with a new phone number.
Can I recover my eSIM if I accidentally delete it?
Yes, you should keep a copy of the QR code issued in the store so you will be able to re-scan the code in the event of accidental deletion.
What happens to my physical SIM when my eSIM is activated?
If you are moving the phone number of your physical SIM to an eSIM, the physical SIM will no longer work. If you are purchasing a new eSIM with a new phone number, you can use both the physical SIM and eSIM as they will have different phone numbers.
Would persons with existing numbers on a physical SIM be able to convert to an eSIM?
Yes, you can swap out your physical SIM to an eSIM with the same phone number, once your device supports eSIM.
What should I do when replacing or upgrading a cell phone?
When it’s time to replace your cell phone or upgrade to a new model:
- Check your old phone to find out if it has a physical SIM card, uses an eSIM, or both.
- If the device you are replacing uses an eSIM, wipe all data from the eSIM profile before you dispose of or recycle the device.
- If your old phone had a physical SIM card, you should remove it. You can either store it securely as a backup or destroy it so there’s no risk of having the data on it stolen.
What is an eSIM?
An eSIM is a digital SIM that can be downloaded onto your device and connects your device to the bmobile network. The eSIM cannot be physically removed.
Can a device without eSIM compatibilities become eSIM compatible?
No. You will have to purchase a new device that is eSIM compatible.
Is it possible that my phone has eSIM capability but I cannot use a physical SIM at the same time?
In some cases, you can only have one SIM (either physical SIM or eSIM) configured to your handset. In these cases, the physical SIM card slot can be used to insert a memory card as well. Using an eSIM in this case will allow customers to gain additional storage for their device.
Is it possible that my phone has both physical SIM card and eSIM capability?
Some cell phones may have both a removable SIM card and an eSIM, which allows customers to have two separate numbers – such as a personal number and a work number – on one device. The dual SIM feature is supported on a wide range of mobile phones.
How do I set up an eSIM on my own?
To set up an eSIM on your own, you must have a new bmobile eSIM and an eSIM capable device. Simply follow the instructions for setting up an eSIM on your device, which can be found here.
What is the cost of an eSIM?
The cost of the eSIM is TT$50.00. VAT is not applicable on eSIMs. Prepaid customers will pay this cost upfront, whilst Postpaid customers have the option to pay upfront or charge the cost to their next bill.
Is the eSIM available for all customers whether prepaid or postpaid?
Yes, you can purchase a Prepaid or Postpaid eSIM.
How do I get an eSIM?
New customers who require an eSIM for a new device:
- Visit one of the select bmobile stores to purchase an eSIM.
- The CSR will provide you with a QR code to download your eSIM to your device.
- Follow the instructions of the CSR to download the eSIM to your device.
- Verify that the service is active and confirm your new mobile number.
Existing customers who want to upgrade a physical SIM to an eSIM:
- Visit one of the select bmobile stores to purchase an eSIM.
- The CSR will update your account with the new eSIM information.
- The CSR will provide you with a QR code to download your eSIM to your device.
- Follow the instructions of the CSR to download the eSIM to your device.
- Verify that the service is active with your current mobile number by making a call or using data.
What are some eSIM benefits?
- You download an eSIM and activate it, so you don’t have to manage a physical SIM card. Some devices with eSIM capabilities can support more than one mobile phone number via multiple eSIMs.
How does an eSIM differ from a physical SIM?
- A physical SIM card is a physical chip card you slot into your device.
- An eSIM is a digital SIM that can be downloaded onto your device and connects your device to the bmobile network.
- The eSIM runs on the same network as physical SIM cards, so there is not much difference in how they work outside the initial set-up and transferring of your number and plan.
- An eSIM performs the same function as a physical SIM card but removes the requirement to physically swap SIMs when switching devices or requiring the use of another mobile number.