bmobileGo Mobile App

bmobileGo is a mobile application which gives customers access to perform various transactions on their mobile account on the go.

The bmobileGo mobile app gives customers access to the following features:

• Create a bmobileGo user profile.
• Purchase a Prepaid Top-up.
• Purchase a bundle.
• Purchase an add-on bundle.
• Pay a Postpaid bill.
• View and download a postpaid bill.
• View Transaction history for bmobileGo transactions.
• Locate a Channel Partner Store.
• Submit a Help and Support Request via email.
• View Active Promotions.

The benefits of the bmobileGo mobile app are:

• Convenient.
• Reliable.
• User-friendly.
• 24/7 Access – No mobile data required.

Customers with Android devices can visit the Google Play store and search for bmobileGo app.

Customers with Apple devices can visit the Apple store and search for bmobileGo app.

Customers must download and install the bmobileGo app to use.

Registration is 3 easy steps:

1. Select the ‘Sign-up’ button at the bottom of the screen and enter your ‘First Name, Last Name, Date of Birth, Mobile Number, Valid Email Address, City and a Password.’
2. Enter the One Time Passcode (OTP) that is sent to the mobile number you provided.
3. Agree & Proceed with the Terms and Conditions of app use.

After logging in, follow these steps:

1. Select ‘Add New Account’ on the Home Screen.
2. Enter the Mobile number you wish to add.
3. Select account type: ‘Postpaid’ or ‘Prepaid.’
4. A One Time Passcode (OTP) is sent to you via SMS to verify your account.
5. Check your SMS and enter the One Time Passcode (OTP) and select ‘Verify’.
6. A pop-up message will let you know that your account was successfully added.

On the Home Screen under your name, the details of the verified account are now visible including:

• Postpaid or Prepaid
• Mobile number
• Customer Name
• Due Amount
• Due Date
• Recharge or Pay Bill

Yes. Adding a mobile account owned by another person is simple. Follow the ‘Add new Account’ process. However, you will need to request the OTP from the owner of the mobile phone. The One Time Passcode (OTP) is the only way to store an additional mobile account for future use.

No. You can make a payment or top up on behalf of someone without adding/ linking them to your account. Please note that since the account is not stored, the mobile details must be entered every time a payment or recharge is done.

1. Click on the Profile Icon at the top left.
2. Select Change Password.
3. Enter Current Password.
4. Enter New Password.
5. Confirm New Password, by entering again.
6. Select Update.

1. Select forgot password.
2. Enter mobile number you wish to reset.
3. Select Continue.
4. A One-time password (OTP) would be sent via SMS to the mobile number that requested the password.
5. Enter the One-time password (OTP) and select Verify.
6. Enter new password.
7. Confirm New Password, by entering again.
8. Select Submit.
9. A pop-up message indicating that the password was successfully changed will be displayed.

After logging in, follow these steps:

1. Select ‘Recharge’ on the Home Screen or from the Profile menu on the top left corner.
2. Enter the Mobile number you wish to recharge or select from the contact list.
3. Select ‘Bundle’.
4. Select ‘Prepaid Data’.
5. Select the Bundle you wish to purchase.
6. Select ‘Proceed to pay’.
7. Enter Credit or Debit Card Details – for stored cards, only the 3-digit CVV needs to be entered.
8. Select ‘Proceed’.
9. Review and Confirm the Bundle Purchase details, then select ‘Confirm’.
10. You will be notified of payment status and can review all transactions made in the Transaction History via the Home Screen.
11. You can choose to navigate to the Home Screen or purchase another prepaid bundle/plan.

At the end of every bundle purchase transaction, you will be notified with a pop-up message whether the Bundle purchase was successful or a failure. In both instances, you can view your transaction history within the app.

VAT is added to the bundle purchase, so if a bmobileGo user selects $20 Bundle Purchase, their bank card is charged $20 + VAT.

Yes. Plans purchased via the app would be automatically applied to your account and available to you immediately.

Yes. You can submit a support request via the app by sending an email using the in-app form:

1. Go to ‘Help and Support’ page.
2. Select Email Us.

Before you uninstall the app:

1. Go to ‘Help and Support’ page.
2. Select Email Us.
3. Select ‘General bmobile Query’.
4. Select ‘Delete My App Account’.
5. Enter a description to let us know why you want to delete your account.
6. Select Submit.

If you have already uninstalled your app:

Send an email to the following email address: bmobilegosupport@tstt.co.tt from the email address you signed up with the following:

• Subject: ‘Delete my bmobileGo App account’
• Body of email: Enter a description to let us know why you want to delete your account. Please include the mobile phone number that you used when you signed up for the bmobileGo account.

The bmobileGo support team will acknowledge your email and respond to you within 24-48 hours providing guidance on how your query will be resolved.

No. The bmobileGo app is zero rated. This means customers do not require data plans or Wi-Fi to use the app.

Submit an email support request:

1. Go to ‘Help and Support’ page.
2. Select Email Us.
3. Select Prepaid.
4. Select Sent Top up to Wrong number.
5. Enter the number that it was sent to and any details that can be shared.
6. Select Submit.

No. There is no cost to our customers for using the app.

After logging in, follow these steps:

1. Select ‘Pay Bills’ on the Home Screen or from the Profile menu on the top left corner.
2. Enter the Mobile number you wish to pay the bill for or select from the contact list.
3. Select ‘Pay $xxx’ to pay the full bill or enter the amount you wish to pay for ‘Partial Bill Payment’ and select ‘Proceed.’
4. Enter Credit or Debit Card Details. For stored cards only, please enter your 3-digit CVV Code.
5. Select ‘Proceed.’
6. Review and Confirm the Bill Payment details, then select ‘Confirm.’
7. You will receive immediate pop-up notifications of the success or failure of every payment transaction and can review all payments made in the Transaction History via the Home Screen.
8. You can choose to navigate to the Home Screen or make another payment.

No. At present, the only bill payments accepted via the bmobileGo app is payment for Postpaid Bills. We’ll advise as soon as Residential bill payments are available via the app.

Your postpaid account would be updated within thirty (30) minutes of completing your transaction on the bmobileGo app.

Yes. Bills can be downloaded and used as a proof of address.

After logging in, follow these steps:

1. Select ‘Recharge’ on the Home Screen or from the Profile menu on the top left corner.
2. Enter the Mobile number you wish to recharge or select from the contact list.
3. Enter the top-up amount or choose a pre-defined top-up value.
4. Select ‘Proceed.’
5. Enter Credit or Debit Card Details and select ‘Proceed.’
6. Review transaction details and select ‘Confirm’.
7. You will be notified of recharge status and can review all transactions made in the Transaction History via the Home Screen.
8. You can choose to navigate to the Home Screen or recharge another account.

At the end of every top-up transaction, you will be notified with a pop-up message whether the Top-up was successful or a failure. In both instances, you can view your transaction history within the app.

bmobileGo users can top-up with as little as $20 and a maximum of $500.

VAT is added to the top up, so if a bmobileGo user selects $20 Top-up, their bank card is charged $20 + VAT.

Each time you top up, your credit will be valid for 120 days.

If you do not top up your account by that time, your account will expire and any existing credit on the account will be lost. You will still be able to receive calls and SMS for a grace period of 60 days.

If you still do not top up after the aforementioned 180 days (120 days + 60 day grace period), your number will be recycled. To access bmobile service thereafter, you will need to visit a bmobile retail store to purchase a new SIM and number.