Mobile Phone Safety

bmobile is committed to making your mobile experience as smooth and safe as possible. These precautions can help protect your handset from accidental or unwanted use, especially if it is lost or stolen.

Phone safety

PINs, PUKs, key locks and voicemail PINs

Personal Identification Numbers (PINs), Personal Unlock Codes (PUKs) and locks add security to mobile phones. GSM handsets offer several of these codes. Use the ones you understand and need.

Personal Identification Number (PIN)

A PIN helps prevent someone else from using your mobile phone without your permission.

You can enable or disable the PIN. When it is enabled, you must enter it each time you turn on your phone. Until you enter a valid PIN, you can make emergency calls only. When the PIN is disabled, the phone works without one, so anyone with access to it can use the features and services enabled on its SIM card.

Enable the PIN security feature to help prevent fraudulent use of your phone.

Personal Unlock Code (PUK)

If you forget your PIN, you have three attempts to enter it correctly. After three incorrect attempts, the SIM card locks and you must enter the PUK to unlock it. When you purchase your GSM mobile phone, ask the customer service representative for the PUK and keep it in a secure place. Entering the wrong PUK can permanently disable your SIM card.

Key lock

Locking your phone’s keypad helps prevent accidental calls. The steps vary by handset. Consult your handset manual for instructions.

A key lock does not disable the power button, so the phone can still be switched off while its keypad is locked.

Voicemail PIN

A voicemail PIN protects your mobile voicemail. If you do not set one, you may only be able to access voicemail from your own mobile phone. Leaving the default PIN in place can allow others to listen to or tamper with your messages.

When your voicemail box is first set up, the default code is usually your mobile number.

SIM card safety

SIM locking

Your bmobile handset contains a Subscriber Identity Module (SIM) card. Each SIM card has unique identifying numbers, including a mobile phone number.

The SIM card enables bmobile services. A handset purchased from bmobile may be locked to the bmobile network and unable to use another provider’s SIM card. This is more accurately called mobile locking: the SIM card itself can be used in another handset that is not locked to a different network. Only the mobile provider can unlock a locked handset.

Checking your SIM card

SIM cards are supplied attached to a larger plastic backing, similar in shape to a credit or debit card. At the point of purchase, check that the SIM card is securely attached to the backing. If it has already been detached, do not accept it. The SIM can then be removed from the backing, inserted into your phone and activated. A customer service representative will usually help with this.

Lost or stolen phone

If your phone is lost or stolen:

1. Report it to the nearest police station.
2. Call bmobile at *100 or visit a bmobile store or partner to have your mobile service temporarily deactivated.

To request deactivation, provide identification that matches the information given when the account was opened, such as an identification card or driver’s permit, and a copy of the police report.

You remain responsible for any outstanding account balance and contractual obligations. For more information, call *100.