Frequently Asked Questions
Can I use Facebook or WhatsApp messages when I travel?
Yes. You can send messages using these apps FREE when you travel to the followingdestinations: US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British VirginIslands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.
Voice and Video calls are not included.
How can I sign up for a 4G Postpaid Plan or Premium Shared Plan?
You can visit any Channel Partner or you can sign up online:
∙ Premium Shared Plan: bmobile.co.tt/shared-plan-signup/
∙ 4G Postpaid Plan: https://bmobile.co.tt/mobile/postpaid-sign-up/
When you sign up online, you will be contacted with the option to pick up in-store orhave your service delivered to you.
Can existing postpaid subscribers switch to the Premium Shared Plan?
Yes! Existing postpaid subscribers can switch to the Premium Shared Plan provided they meet the requirements.
Is there a special bonus if I switch my numberfrom another network?
Yes. You receive One month FREE and 25%off your plan fee for six months when you bring your number from another network.
Where can customers get more information on the bmobile Postpaid Doh Wish It, Win It Promotion?
Customers can visit bmobile.co.tt for more information on this promotion.
Are there Early Termination Fees associated with the minimum service period?
Customers who do not maintain their plans for the minimum service period will be charged an Early Termination Fee. This is calculated as follows:
Number of months remaining in the service period x Plan Fee
Is there a minimum service period for customers subscribing to these plans?
Customers agree to a minimum service period of 12 months.
If I need more minutes to other local or international destinations, what can I do?
For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.
When I travel, can I use data if my roaming bundle is depleted?
Yes. If your roaming data bundle is depleted, you will receive a notification advisingyou of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here.
Can I make calls when I travel abroad?
Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan dial *123#. See our roaming plans and rates here.
What is the bmobile Postpaid Doh Wish It, Win It Promotion?
This promotion allows participating bmobile customers the chance to share in over $1,000,000 in Cash &
All customers signing up for any Postpaid Plan and/or who pay their bills in full and ontime have a
chance to win Prizes:
Brand New Hyundai Tucson
Tech Makeovers Valued at $25000
Weekly Cash Prizes
Weekly Mobile Device Prizes
and much more
(All Winners will be contacted by a bmobile Representative at the end of the promotion)
Can I make calls to other international destinations?
Yes. You can call anywhere in the world. Standard International rates apply for calls toall
other international destinations.
If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?
Yes. You can continue making calls to the listed destinations. Standard International rates apply for calls to these destinations.
If Anywhere minutes are depleted, can I continue to make local calls?
Yes. You can continue making calls. There will be a charge of $0.65 per minute for localcalls.
What’s included in these plans?
Service Description Unlimited bmobile
Calls to any bmobile Fixed or Mobile number Data Stream, browse, post as you please anywhere in Trinidad &Tobago. Be guided by the bmobile Fair Usage Policy Anywhere Minutes Calls to ALL other local networks, plus selected international destinations: USA,UK, Canada, Ireland, HongKong, China and India.
Calls to Special Numbers are not included in the plan.
RoamingData Stream, browse, post when you travel to US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British
Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The
Service Description Grenadines, Turks & Caicos
Be guided by the bmobile Fair Usage Policy
Text Messages Send a text message to anywhere in the world.
Premium Text Messages (messages to/from short codes) are notincludedin the plan.
Facebook Messagingand WhatsApp
Facebook Text Messages and WhatsApp Text Messages only.
Voice and Video calls are notincluded.
News Websites Guardian.co.tt
- What services are available with the 4G Postpaid Postpaid Plans
How many subscribers are allowed to share the Premium Shared Plan?
A maximum of five (5) subscribers are allowed to share from the plan i.e Primary Subscriber PLUS four (4) Secondary Subscribers. A minimum of two (2) subscribers are allowed on the plan
What services are included in the Postpaid Premium Shared Plan?
Customers will receive the following:
What is the duration of the Promotion?
The promotion is valid from November 8, 2021 to January 9, 2022.
Who qualifies for the bmobile Postpaid Doh Wish It, Win It Promotion?
NewCustomers subscribing to:
The Premium Shared Plan
Any 4G Postpaid Plan