If customers default on the payment agreement, the services will be disconnected and they will be required to pay the full amount outstanding to have services restored. No additional charges will be applied to the customer’s account.
FAQs > Forgive & Reconnect Campaign
Yes. If the customer’s number is available, it can be requested. A fee is applicable if the account was deactivated. Residential customers will pay a monthly fee of $15+VAT Mobile customers will pay a one time fee of $100+VAT
Yes. All customers with outstanding balances 1 year and over will be required to sign a 12-month contract.
Yes. All residential customers, whose service has been removed, are required to sign a 12 month contract when they reactivate/sign up for new residential service.
Yes. Customers with outstanding balances on residential accounts will have their debt forgiven if they sign up for mobile service. Customers can sign up for any new service and have their debt (1 year and older) on any type of read more
If customers have a debt, and service is requested after the promotional period, customers will first be required to make arrangements to clear off the debt before services may be requested.
Standard existing requirements for each billed service apply.