1. What is the bmobile online Double Top Up Promotion?All prepaid customers who top up $30 or more will receive a FREE $30 BONUS Credit. The promotion is valid on all types of top ups as well as all denominations of top up $30 and over.
2. Who can participate in this promotion?Any prepaid customer with a credit card can participate in this promotion.
3. When will the promotion be available?The promotion begins on Friday 20th July, 2018.
4. If I top up with $30 but have an outstanding BLIGH loan, will I receive the BONUS credit?No, ALL outstanding BLIGHs must be repaid before you can participate in this promotion. However, if your top up amount is $30 or more after repayment of your outstanding loan, you will still qualify for the BONUS credit.
5. If I top up with less than $30 will I receive the BONUS $30 credit?
- No, the BONUS credit will only be added when a top of value of $30 or more is completed.
6. If I top up $30 or more cumulatively, will I receive the BONUS $30 credit?No, the BONUS credit will only be added for exact top up values of $30 or over eg $30, $50, $100.
7. When will I receive my BONUS Credit?Your BONUS credit will be automatically added to your account after you have completed your top up.
8. How will I know that I have received my bundles?You will receive the SMS message below confirming the addition of the BONUS credit to your account.
You’ve rec’d Bonus $30 credit valid for 3days for bmobile calls, text and data. Dial *123# for your bonus credit balance. Life is ON with Bmobile!!
9. How do I check my BONUS credit balance?To check your bonus credit balance, you must to Dial *123# Query Balances.
10. How will I know that my bundles have expired?You will receive an expiry notification when your BONUS credit expires.
11. What can my BONUS credit be used for?Your BONUS credit can be used for bmobile to bmobile calls, global SMS and data usage at the PAYG rate.
12. Can I purchase bundles with my BONUS credit?No, the BONUS credit cannot be used to purchase bundles.
13. How long is my BONUS credit valid for?The BONUS credit is valid for three (3) days.
14. If I top up more than once per day, will I receive the BONUS credit each time I top up?No, you will only qualify for the promotion once per day, on your first top value of $30 or over.
15. Whom do I contact, if I need assistance or have queries about this promotion?For assistance or queries, please call our Customer Service Center at 824-TSTT (8788), option 2 or dial *100