/bmobile Add-ons

bmobile Add-ons

control your data charges while travelling abroad

Frequently Asked Questions

  • 1. What are bmobile Postpaid Data Roaming Add-Ons?

    bmobile Postpaid Roaming Add-Ons are Roaming Plans which allow customers to control their roaming charges while travelling abroad. Customers can take advantage of the Postpaid Roaming Add-Ons while roaming in the Caribbean, US, UK, Canada, Guyana and selected destinations in Europe, Central/South America and Asia.

    Bmobile offers:

    • Roaming Data Only Add-Ons valid in the Caribbean, Canada, Guyana, UK, USA, and selected destinations in Europe, Central/South America and Asia.
    • Roaming Combo Add-Ons, which offer the customer voice, data and SMS services while roaming, are valid in the Caribbean, USA, UK, Canada and Guyana
  • 2. What do Postpaid Roaming Add-Ons offer

    a. The Postpaid Roaming Data Add-Ons offer the following:

    ADD-ON MB VALIDITY PERIOD ROAMING DESTINATION PRICE

    (VAT Inclusive)

    Caribbean Data Pass 99MB 14 days Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos

     

    $111.38
    Americas & UK Data Pass 99MB 14 days Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos, Canada, Guyana, US, UK $201.38
    Global Data Pass 512MB 14 days CARIBBEAN: Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada,, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Vincent and The Grenadines, Turks & Caicos

     

    CANADA, UNITED KINGDOM, USA

     

    EUROPE: Spain, Germany, Switzerland,

     

    CENTRAL & SOUTH AMERICA: Belize, Costa Rica, El Salvador, Guatemala, Guyana, Mexico, Panama, Nicaragua, Suriname, Venezuela,

     

    ASIA: Hong Kong, China

     

    $561.38

    b. Postpaid Roaming Combo Add-Ons offer the following:

    ADD-ON PLAN BUNDLE

     

    VALIDITY PERIOD ROAMING DESTINATION PRICE

    (VAT Inclusive)

    Caribbean Combo Pass 60mins

     

    200MB

     

    1000SMS

    14 days

     

    Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos

     

    $168.75
    Americas & UK Combo Pass Canada, Guyana, US, UK, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos, $337.50
  • 3. How can a customer access the Postpaid Roaming Add-Ons?

    The Postpaid Data Roaming Add-Ons can be added via the *123# menu, option 3.
  • 4. Who can access/use the Postpaid Roaming Add-Ons?

    All postpaid customers with the Roaming service provisioned on their mobile number can access the Postpaid Roaming Add-Ons.
  • 5. Will the Postpaid Roaming Add-Ons work if the Roaming Service is not provisioned on my mobile number?

    No. The roaming service must be provisioned on a customer’s mobile number for the Add-Ons to work. Customers should verify that the service is active before purchasing the Postpaid Data Roaming Add-On and before travelling abroad. This can be done by dialing *100 from your mobile phone or visiting any bmobile Retail Store.
  • 6. What is the priority for in-package roaming bundles and the Postpaid Roaming Add-Ons?

    Only bmobile Everything Plans have in-package roaming bundles. The bmobile website can provide details of in-package roaming bundles. (https://bmobile.co.tt/mobile-4-2-2/#posteverything ).

    If a customer has purchased a Postpaid Roaming Add-On, this will be depleted first and then the in-package bundle will be depleted, assuming that the in-package bundle is applicable to the roaming destination.

  • 7. Is confirmation received when the plan is purchased?

    Yes. Customers will receive a confirmation message upon purchase of the Add-On.
  • 8. How can the balance on the Postpaid Roaming Add-On be checked?

    Customers can check the balance on the add-on by dialing *123# option 4, Query Balances.
  • 9. Can I purchase more than one bundle at a time?

    Customers can purchase any combination of Roaming Data Add-ons and Roaming Combo Add-Ons. For instance, a customer may purchase a Caribbean Combo Pass and a Caribbean Data Pass.

    • For Roaming Data Add-Ons, a customer will not be able to purchase the same plan until it is completely depleted or expired.
    • For Roaming Combo Add-Ons, a customer will only be able to purchase the same plan if the data allocation of the plan is fully depleted. Where there are remaining minutes or SMS from the first bundle purchased, these will be added to the latest purchase and will expire on the new bundle expiry date.
  • 10. Will customers be notified if the Postpaid Roaming Add-On has been used up?

    Customers will receive notifications when usage of the Add-On bundles are at is at 75%, 90% and 100%.
  • 11. What happens if Postpaid Roaming Add-On is used up?

    For customers on bmobile Everything Plans, if the add-on is exhausted, roaming usage will begin to deplete the available in-package Postpaid Data Roaming bundle, assuming that the in-package bundle is applicable to the roaming destination. If the latter is fully depleted or the in-package roaming bundle is not valid in the roaming destination, out of bundle roaming rates applicable to Everything Plans will apply. Visit https://bmobile.co.tt/postpaid-roaming-2/ for details of these rates.

     

    For customers on all other postpaid plans, if the add-on is exhausted, out of bundle roaming rates will applicable to those plans will apply.

    Visit http://bmobile.co.tt/postpaid-roaming/ for details of these rates.

    Alternatively, a customer can choose to purchase the Add-On again.

  • 12. Can the Postpaid Roaming Add-Ons be used with all devices?

    Yes, the Postpaid Roaming add-on can be used with all handsets/devices that allow data service including but not limited to Blackberry, Android and Apple devices.
  • 13. For which roaming partners are the Postpaid Roaming Add-Ons valid?

    The Postpaid Data Roaming Add-Ons are valid with the following partners in the following destinations:

    ROAMING DESTINATION ROAMING             PARTNER
    Caribbean * FLOW
    Canada Bell, Telus Mobility
    China Unicom
    Costa Rica Telefónica
    Dominican Republic Claro
    El Salvador Telefónica Moviles
    Germany Telefónica, E-Plus
    Guatemala Telefónica Moviles
    Guyana GT&T
    Hong Kong Smartone
    Mexico PCS
    Nicariagua Telefónica Celular
    Panama Telefónica Moviles
    Spain Telefónica
    St. Maarten TelCell
    Suriname TeleSur
    UK Vodafone
    USA/Canada AT&T, Bell, Telius Mobility
    Venezuela Telefónica

    *Caribbean destinations are limited to Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos

Need more data for your postpaid plan? No problem. Just dial *123#

Additional Data VAT Exclusive VAT Inclusive
250 MB $20 $22.50
1 GB $49 $55.13
5 GB $199 $223.88

Stay in touch with family, friends and business partners abroad. Just dial *123# and select Option 2 to choose from bmobile International Minutes Add-ons:

1. TRIPLE FUN INTERNATIONAL MINUTES ADD-ONS (USA, CANADA (MOBILE & LANDLINE) UK (LANDLINE ONLY))

Triple Fun Int’l

Bundled Minutes

Price

(VAT Exclusive)

Price

(VAT Inclusive)

100 minutes

$50.00

$56.25

250 minutes

$110.00

$123.75

500 minutes

$175.00

$196.88


2. ISLAND LIME PASSPORT INTERNATIONAL MINUTES ADD ONS (BARBADOS, GRENADA, JAMAICA, ST VINCENT, BVI, ANTIGUA AND ST LUCIA) (MOBILE & LANDLINE).

Island Lime Passport

Int’l Bundled Minutes

Price

(VAT Exclusive)

Price

(VAT Inclusive)

100 minutes

$75.00

$84.38

200 minutes

$125.00

$140.63

300 minutes

$175.00

$196.88

*Standard International Rates will apply once the Add-on is exhausted. Click here to view international rates

  • What are bmobile International Minutes Add-Ons?

    Bmobile introduces International Minutes Add-ons. Postpaid customers can take advantage of these monthly recurring bundled International Minutes, when calling family, friends and business partners abroad.
  • What are the available bundled International Minutes:

    TRIPLE FUN INTERNATIONAL MINUTES
    (USA, CANADA (MOBILE & LANDLINE) UK (LANDLINE ONLY))

     

    Triple Fun Int’l

    Bundled Minutes

    Price

    (VAT Exclusive)

    Price

    (VAT Inclusive)

    100 minutes

    $50.00

    $56.25

    250 minutes

    $110.00

    $123.75

    500 minutes

    $175.00

    $196.88

     

    ISLAND LIME PASSPORT INTERNATIONAL MINUTES
    (BARBADOS, JAMAICA, GRENADA, ST VINCENT, BVI, ANTIGUA & ST LUCIA (MOBILE AND LANDLINE)

    Island Lime Passport

    Int’l Bundled Minutes

    Price

    (VAT Exclusive)

    Price

    (VAT Inclusive)

    100 minutes

    $75.00

    $84.38

    200 minutes

    $125.00

    $140.63

    300 minutes

    $175.00

    $196.88

  • How can a customer access the International Minutes Add-Ons?

    The International Minutes Add-Ons can be added via the *123# menu, Option 2
  • Who can access/use the International Minutes Add-Ons?

    All postpaid customers can access the International Minutes Add-Ons.
  • Is confirmation received when the International Minutes Add-on is purchased?

    Yes. Customers will receive a confirmation message upon purchase of the Add-Ons.
  • How can the balance on the International Minutes Add-On be checked?

    When the International Minutes Add-ons are first purchased the charge will be prorated
  • How can the balance on the International Minutes Add-Ons be checked?

    Customers can check the balance on the add-ons by dialing *123# option 4, Query Balances.
  • Will customers be notified when the Add-Ons have been used up?

    Yes, Customers will receive notifications when usage is at 75%, 90% and 100% of the add-on.
  • Will customers be required to Dial the *123 menu to purchase the add-ons again when they have been used up?

    No, these Add-ons are recurring and will auto renew on bill cycle.
  • Will unused International Minutes from the Add-ons rollover?

    No. Any unused International Minutes will expire on bill cycle.
  • What happens if the International Minutes Add-On is used up before bill cycle?

    Standard rates will apply when the add-on is exhausted. A new Add-on will start at bill cycle.
  • How can a customer stop the International Minutes Add-ons?

    In order to stop the International Minutes Add-ons the customer must send a text message to a short code as outlined in the following tables:

  • Can the International Minutes Add-Ons be used while roaming?

    No. International Minutes Add-ons cannot be used while roaming. Calls made while roaming will be charged at standard roaming rates.
  • Can the International Minutes Add-Ons be used with all devices?

    Yes, the International Minutes Add-ons can be used with all handsets/devices that allow data service including but not limited to Blackberry OS7, Blackberry 10, Android and Apple devices.

Call *100 to sign up

Bundled Minutes Charges*
60 bundled minutes/mo $25
300 bundled minutes/mo $180
600 bundled minutes/mo $250 * All charges displayed are VAT exclusive and will be recurring every month.