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Frequently Asked Questions

Switch to bmobile and get a FREE phone!

1. What is Mobile Number Portability?

Mobile Number Portability is the ability to take your existing mobile number to a new service with a new provider.

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2. What is Number Porting?

Number Porting is a system that enables customers to keep their telephone numbers when switching from one communications provider to another

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3. What are the benefits of porting?

The freedom of choice-the customer is able to choose another service provider without losing their existing number.

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4. Where can customers port?

Customers can port at all TSTI Retail Stores and Dealer locations.

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5. What is the porting time from mobile to mobile?

It takes approximately three working days to process and complete a mobile-to-mobile porting request.

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6. What supporting documents are required for a Postpaid Port?

When making a porting request, postpaid customers are required to also have:

  • Valid Passport, Electoral ID or Driver’s Permit
  • Copy of most recent bill showing proof of payment
  • Working phone and active SIM

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7. What supporting documents are required for a Prepaid Port?

When making a porting request, prepaid customers are required to also have:

  • Valid Passport, Electoral ID or Driver’s Permit
  • Working phone and active SIM

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8. When the customer ports, how will their phone work on the new network?

The new network provider issues a new SIM Card with the customer’s existing number.

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10. How much will the customer be charged for porting?

There is no charge to the customer for porting.

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13. For prepaid customers who are porting what happens to unused balance?

All unused credit balances will be lost when the porting request is completed.

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14. What is the Porting SMS Authorisation number?

The Porting SMS Authorisation number is 9PORT (97678)

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16. Can a customer port if they have an unpaid billed invoice?

No, the customer cannot port if they have an unpaid billed invoice. They would need to clear all outstanding balances before making the request to port.

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