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4G Mobile Internet

 

4G, but not just 4G.

More mobile data. Upload data up to 70 times faster at the best rates in the Caribbean.

Join the Imagine Nation

Do things you didn’t even know you wanted to do up to 70 times the speed! Download a recipe in a cook-out, stream international news at the beach, play video games against the world while seated at a bus stop, download what you feel (songs pics, and flics) riding shotgun on the highway… it’s life in a heartbeat.

More than just 4G

From best rates for Data as low as $10 on our 4G mobile network to free bmobile and Machel Apps. From Unlimited FREE Data @4G speeds in any one of our Bzones across the country to 4G Wimax (dongle and MyHotspot) to the widest range of devices… we give you 4G but not just 4G.

What makes bmobile 4G better?

  • Our customer friendly 4G Experience. With bmobile 4G, customers get options and notifications to avoid overage charges
  • 360 degrees of 4G coverage throughout Trinidad and Tobago; data is available via our mobile network, our WIMAX network and unlimited free access in our many bzones across the country
  • We offer the best 4G rates in the Caribbean!

What is 4G?

  • 4G is the fourth generation of mobile phone communications. It is a wireless broadband technology that allows high-speed mobile data services.
  • It enables users to download and upload data up to 70 times faster so that they can experience rich multimedia and large files.
  • Imagine streaming an HD movie or buying and downloading audio tracks in an instant or even sharing your favourite YouTube find with your friends and colleagues. With mobile 4G, online gaming is smooth and uninterrupted as long as your battery lasts.

 

4G Packages

Prepaid Packages
Duration Data Cap Price/$TT $/GB
Pay as you go 1MB 0.80 800.00
Day 100MB 10.00 100.00
Day 300MB 20.00 66.67
Week 1GB 69.00 69.00
Month 2GB 149.00 74.50
Month 5GB 199.00 39.80
Postpaid Packages
Month 5GB 179.00 35.80
Month 10GB 249.00 24.90
Data-only SIM
Month 5GB 179.00 35.80
Month 10GB 249.00 24.90
Month 15GB 299.00 19.93
To help you choose the best package for your needs we suggest you use our easy-to-use Data Usage Calculator.
Feel free to browse our Data Plans :

 

How to sign up for 4G

Activating your 4G Plan

Prepaid Customers – Non-Blackberry

  1. All prepaid subscribers will be 4G by default – their handset type will determine network access
  2. No sign up process necessary
  3. USSD bundles available for purchase – all bundles will be available to all pre-paid subscribers
  4. USSD code *3282# will be used to faciliate the purchase of bundles

Postpaid Subscribers and BlackBerry Prepaid Subscribers

  1. All BB Prepaid subscribers will be required to sign up for 4G service
  2. Post Paid subscriber not in the “Anywhere plans” and the “Plus Plans” will be required to sign up for 4G
TEXT 4G to DATA (3282) TO ACQUIRE THE SERVICE

Customers will then be contacted by a sales rep within 24hr who will explain the different options available. So that customers can sign up for the most appropriate plan.

Contact the bmobile Call Centre or visit a bmobile store and flagship dealer

Calls will be transferred to a call centre staff who will advise customers on the best service

 

4G Devices

Motorola Handsets

QA1, RAZR

Nokia Handsets

Lumia 800

Samsung Handsets

i5800 Galaxy 3, i9000, P1000, Galaxy Ace S5380, Galaxy SII, P7500 Galaxy Tab 10.1, S5360 Galaxy Y, P7300 Galaxy Tab 8.9, Galaxy Nexus i9250, P6200 Galaxy Tab 7.0+, Galaxy Not N7000, Galaxy S Advance i9070, Galaxy SIII i9300, Galaxy Beam i8530, Galaxy Ace II i8160, Galaxy Note 2, Galaxy Tab 2 P5100 10.1, Galaxy Tab 2 P3100 7.0, Galaxy Note 10.1

Sony Ericsson Handsets

X10A, X10 Mini, Xperia Mini Pro II SK17A, Xperia Arc LT15A, Mini Pro (U20), R800 Xperia Play, Xperia S,

 
 


4G Service

WHAT IS 4G

4G is the fourth generation of mobile phone communications. It is a wireless broadband technology that allows high-speed mobile data services. It enables users to download and upload data up to 70 times faster so that they can experience rich multimedia and large files.

WHAT CAN CUSTOMERS DO WITH BMOBILE’S 4G SERVICE

Imagine streaming an HD movie or burning and downloading audio tracks in an instant or even sharing your favorite YouTube finds with your friends and colleagues. With mobile 4G, online gaming is smooth and uninterrupted as long as your battery lasts.

DO I NEED A 4G CAPABLE DEVICE TO ACCESS BMOBILE’S 4G SERVICES

Yes, not all mobile handsets available in the market support the 4G network. To access the new 4G speeds you need a 3G or 4G enabled device. You can use a UMTS, HSPA or HSPA+ device operating at 1900MHz, but to get the best experience we recommend HSPA+. You will also need a 4G data plan, and you must be within a bMobile 4G coverage area to experience 4G speeds.

DO I NEED A 4G SIM CARD

No, existing bmobile SIM cards will work with our 4G service

HOW WOULD I KNOW IF MY HANDSET IS 4G COMPATIBLE

Any 3G, WCDMA, HSPA, HSDPA and HSPA+ enabled smart phones, tablet, laptops and computers will allow you to enjoy the fastest download/upload and browsing speeds available over the bmobile 4G service. Check your handset manufacturer website for specifics on your phone

IF I HAVE A 4G CAPABLE PHONE DO I NEED TO CHANGE MY PHONE SETTINGS TO USE 4G

You need to ensure that your phone settings are correct. This can be done by following these simple steps (specifics will vary according to device):

  • In your Mobile Network Options, set the Network Mode to ‘Dual mode’, ‘3G & 2G’ or ‘GSM & WCDMA’ (depending on your handset) and NOT ‘2G only’ or ‘3G only’.
  • Manually scan for available networks and select bmobile
  • Restart your phone and 3G,  4G, H or H+ icon will display on the screen when successful

WHY DO I SEE 3G/4G ON MY HANDSET IF I HAVEN’T SIGNED UP FOR A PLAN

Our 4G network is now live so all users with a 4G capable device will have access to it but will not have 4G speeds. In order to get 4G speeds you will need to sign up for a plan.

MY PHONE IS 4G CAPABLE BUT I HAVEN’T SIGNED UP FOR A 4G PLAN, WHICH IS BETTER 4G OR EDGE?

Our EDGE speeds vary throughout the day and we suggest that you set your phone to 2G/3G only when you sign up for a plan. Edge is 2.5G technology standard and as such 4G provides speeds which are up to 70 times faster than Edge. This will enable you to do more robust computing.

I HAVE SIGNED UP FOR A 4G PLAN AND RESTARTED MY PHONE BUT WHY DO I NOT HAVE 4G SPEEDS

Set your phone to 3G only, wait 1 minute and look at your display to see if the 3G or H or H+ icon appears. If it does, set your phone back to Dual mode or 2GT/3G mode.

IS IT NECESSARY FOR BOTH THE PARTIES/PERSONS TO HAVE A 4G PHONE & A 4G PLAN TO BE TO MAKE & RECEIVE VIDEO CALLS

Yes, it is necessary for both the parties to have a smart phone with video calling capability, a 4G data plan or WiFi connectivity & a third party video calling application such as Face time etc.

WHAT IS A “MIFI MODEM

A MiFi Modem or Hotspot is simply a portable pocket-sized device that allows you to share bMobile’s high-speed 4G network on the go with up to 5 Wi-Fi enabled devices (laptops, tablets, smartphones) all at the same time

WHAT IS A MOBILE/MIFI–READY SMARTPHONE

A MiFi-ready Smartphone is a smartphone with built-in Wi-Fi sharing capabilities that allows tethering. Once Smartphone Mobile HotSpot Service is activated on this phone, you can connect multiple Wi-Fi–enabled devices to high-speed Internet.

WHAT IS A “USB DONGLE

A USB dongle is, a computer peripheral device similar to a USB memory stick that when connected, acts as a modem enabling a PC or laptop to wirelessly connect to the internet using our 4G network. USB dongles are ideal for mobile users who require broadband Internet connectivity while on-the-go.

HOW DOES A USB DONGLE WORK

All bMobile USB dongles are plug-n-play in nature & auto install the first time they are plugged into a laptop or PC.

CAN I USE A USB DONGLE ON MORE THAN ONE COMPUTER

Yes. The dongle is a plug and play device, so simply plug the device into another laptop, install the software and it’s ready to use.

HOW DO I CHOOSE A PLAN THAT IS SUITED TO MY NEEDS

When you’re looking at 4G plans it can be hard to know which one to choose. One way is by how much data it offers – that is, how much internet use is included in your monthly plan. However not everything you do online uses the same amount of data, as such it can be difficult to judge how much you’re going to need.
Our online data calculator (http://bmobile.co.tt/data-usage-calculator) can help you estimate how much data you’ll need. Just plug in the numbers to show what you want to do online with your new 4G connection, and we’ll estimate how much data this will use in a month.

HOW DO I ACTIVATE A 4G PLAN

Prepaid Subscribers – Non Blackberry

  1. All prepaid subscribers will be 4G by default – their handset type will determine network access
  2. No sign up process necessary
  3. USSD bundles available for purchase – all bundles will be available to all pre-paid subscribers
  4. USSD code *3282# will be used to faciliate the purchase of bundles

 POST-PAID SUBSCRIBERS & BLACKBERRY PREPAID SUBSCRIBERS

  1. All BB Prepaid subscribers will be required to sign up for 4G service
  2. Post Paid subscriber not in the “Anywhere plans” and the “Plus Plans” will be required to sign up for 4G

TEXT TO THE SHORT CODE 3282 TO ACQUIRE THE SERVICE

Customers will then be contacted by a sales rep within 24hr who will explain the different options available. So that customers can sign up for the most appropriate plan.

Contact the bmobile Call Centre or visit a bmobile store and flagship dealer

Calls will be transferred to a call centre staff who will advise customers on the best service

IF I AM A CURRENT 2G/EDGE DATA CUSTOMER, CAN I SWITCH TO A 4G DATA PLAN

Postpaid Customers:
Yes, however you will need a 4G capable device and will need to call into the call center, or come in to a bmobile store. Additionally customers can text 4G to 3282
Prepaid Customers:
You only need a 4G capable device no sign up necessary

HOW DO I TRACK MY DATA USAGE

You can check your data usage at any time by simply dialing *3282# SEND

WILL I RECEIVE NOTIFICATION WHEN I NEAR THE END OF MY DATA ALLOWANCE

Yes, SMS alerts will be sent to your device when you have used 75%, 90% and 100% of your data plan.

WHAT HAPPENS IF I EXCEED THE DATA ALLOWANCE ON MY PLAN WITHIN THE 7-DAY/30-DAY VALIDITY PERIOD

You will still be able to access 4G speeds by purchasing additional data bundles.

WHAT HAPPENS IF I DO NOT USE THE FULL DATA ALLOWANCE ON MY 4G PLAN DURING THE 7-DAY/30-DAY PERIOD, DOES IT ROLL OVER

No, any unused data from your plan will be lost upon expiration of your 7-day/30-day plan.

WHAT HAPPENS TO THE UNUSED DATA ON MY CURRENT 4G PLAN IF I DECIDE TO RENEW OR CHANGE PLANS DURING THE PLAN VALIDITY PERIOD

  • The current plan is cancelled
  • The subscriber is rebated for pro-rated amount based on time
  • The new plan begins

DO I NEED A BMOBILE VOICE PLAN TO BE ABLE TO ACCESS A 4G DATA PLAN

No. If you purchase a USB modem or other device that does not have voice calling over GSM capabilities, you will not need a voice plan. With smartphones however, it is necessary to have a voice plan.

WHAT HAPPENS IF I MOVE IN AND OUT OF 4G COVERAGE AREAS

Not to worry, we still have a fully functioning 2G (EDGE) network running parallel to our 4G network. Your device will automatically connect to the available GPRS/EDGE network until you move back into a 4G coverage area. The switch between networks is seamless* (i.e. if you move out of a 4G coverage area into our 2G/EDGE network while on a call or while browsing the internet, your call will not drop or will not lose your data session).

* Note: Your handset’s Network Mode must be set to dual mode (“3G & 2G” or “GSM & WCDMA” depending on your handset) to ensure seamless transition.

HOW WILL I KNOW IF I AM CONNECTED TO THE 4G NETWORK? IS THERE ANY VISUAL INDICATOR ON THE DEVICE

When connected to the 4G network, customers will either see 3G, 4G, H or H+ on the screen instead of seeing EDGE, E or GPRS. The visual indicators will vary and depend on several factors including the device, location and capacity. Note that while 4G coverage is in most areas there are still some areas that do not currently have coverage. Please refer to coverage map below for additional details.


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