Visa Prepaid Card

bmobile-visa-card

 

Frequently Asked Questions

Prepaid Visa

1. What is the bmobile Visa Prepaid Card?

bmobile brings you, the “bmobile Visa Prepaid Card”, a secure electronic payment card backed by Republic Bank and Visa. Manage your spending with this cost effective prepaid card. Spend only what you have available! Use your card anywhere VISA is accepted – locally and internationally – at stores and online and at ATMs worldwide.

You can also top up your prepaid handsets and pay all TSTT Blink/bmobile bills via your bmobile prepaid card app.

Application forms available at the following locations:

TSTT Customer Service Centres

  • 18 Park Street, Port of Spain

  • DSM Plaza, Chaguanas

  • Corner Green & Queen Streets, Arima

  • 10 St. James Street, San Fernando

  • Eastern Main Road, St. Augustine

  • Peter’s Road, Point Fortin

  • Gulf City, Claude Noel Highway, Lowlands, Tobago

bmobile Retail Stores

  • 1st Floor North Entrance, Trincity Mall, Trincity

  • Brian Lara Promenade, Port of Spain

  • West Wing, West Mall, Westmoorings

Channel Partners nationwide

2. Who can apply for a bmobile Visa Prepaid Card?

This exclusive card is available to ALL active bmobile customers ONLY; prepaid, postpaid and individuals registered under corporate plans.

3. How do I get a bmobile Visa Prepaid Card?

 

Registering for the bmobile Visa Prepaid card is as easy as 1-2-3.

SIMPLY

  1. Obtain application form (available at TSTT, Cell Master locations, Republic Bank branches or at any Bmobile Dealer)
  1. Get validated at bmobile – pay card fee at bmobile location (where applicable).
  1. Submit completed application with 2 forms of valid ID and utility bill (WASA, FLOW, T&TEC, TSTT landline, Official Government Tax document – all not older than 3 months) and the validation/card fee payment from TSTT to a branch of Republic Bank near you.

4. What are the benefits of the bmobile Visa Prepaid Card?

The bmobile Visa Prepaid Card provides you with a multitude of benefits! Experience the security and convenience of a credit card PLUS have control and save.

  • Control your spending
  • Get easy access to funds to make everyday purchases
  • Utilize the CHIP and PIN technology where accepted for added security
  • Pay your bills and top up prepaid phones at your convenience
  • Manage your kids’ allowances via the bmobile prepaid card app
  • Local and international, in store and online shopping
  • Download premium apps, music and games
  • Get exclusive discounts at selected merchants

5. Do I need to have an active account with Republic Bank to subscribe for a bmobile Visa Prepaid Card?

No, it is not necessary to have an active branch account with Republic Bank to obtain the bmobile Visa Prepaid Card.

6. How long does it take to acquire my bmobile Visa Prepaid Card?

Your NEW bmobile Visa Prepaid Card will be available within 15 working days after your application has been approved. You will be contacted by a Republic Bank Representative when your card is ready for collection at your preferred branch of Republic Bank.

7. How does my bmobile Visa Prepaid Card work?

Using your NEW bmobile Visa Prepaid Card is EASY. Because it is a prepaid card, spending is limited to your available balance. Each time you use the card, the purchase amount is automatically deducted from your card balance.

Visit any TSTT/bmobile, Cell Master or Republic Bank branch to load your bmobile Visa Prepaid Card.

8. What should I do if my bmobile Visa Prepaid Card is lost or stolen?

Report lost or stolen cards immediately to Republic Bank Call Centre at 1-868-627-3348.

It is recommended that you note this contact number and keep it in a safe place in case both your card and the accompanying materials are lost or stolen.

You will then be required to visit a branch of Republic Bank to purchase a new card and transfer any funds from the old card at a cost.

9. What are the cost and fees associated with the bmobile Visa Prepaid Card?

See cardholder fees below.

CARHOLDER FEES (**VAT exclusive charges)

New card fee (one time charge) TT$199 VAT inclusive
**Load Fee (new and reload) TT$20 per load
Currency conversion fee 2.99% currency conversion fee *
**ATM Fee NIL – at all RBL ATM
TT$15.00 – at Non- RBL ATM
Point of Sale NIL
**Balance Enquiry Fee At RBL ATMs – Nil
At other Bank’s ATMs – TT$2.00
**Monthly Service Fee TT$25.00
**Cash-Out or Refund Fee TT$20.00

Note:

Charges may be waived or discounted by TSTT/bmobile during promotional periods.

*Cash Advances completed at Foreign ATMs are unknown and will be charged to the card balance.

10. Will I be charged monthly service fees for previous months when my card was not in use?

Upon loading your card after inactive months, you will be charged one (1) month’s service fee.

11. Where can I use my bmobile Visa Prepaid Card?

Your bmobile visa prepaid card carries the Visa logo, and you can use it anywhere Visa cards are accepted – locally, internationally in store and online shopping and at ATMs worldwide. Use your card at the millions of places that accept Visa cards including supermarkets, pharmacies, clothing stores, drug stores and more.

12. How do I load funds to my bmobile Visa Prepaid Card?

bmobile gives you options! Load your bmobile Visa Prepaid Card:

  • At bmobile locations and Cell Master stores – via linx or credit card ONLY

  • At Republic Bank branches – via cash or debit from an existing Republic Bank account

13. How soon after I load my card can I start shopping?

 

  • Loads done at Republic Bank would be available in 2 working days.

  • Loads done at bmobile/Cell Master becomes available in 1 working day.

14. What are the limits associated with my bmobile Visa Prepaid Card?

See card limit table below

CARD LIMITS:

Minimum Load TT$100
Maximum value per month Up to TT$3,200 (note that balance on account must not exceed TT$3200 at any time)
Maximum card balance TT$3,200
Maximum # ATM withdrawals per day 3 withdrawals up to TT$3,200 per day
Maximum transaction amount TT$3,200
Maximum # POS transactions per day 10 up to TT$3,200

Make sure you keep your bmobile Visa Prepaid card even after the balance is depleted, even if you decide not to load additional money on to it at the time, as you can continue to do loads and transactions until the card has expired. The physical card will also be required to facilitate any refunds on goods/services purchased using the card.

15. What is a bmobile prepaid card App?

The bmobile Visa Prepaid Card is accompanied by a specially designed Mobile App for your Smart phone with multiple functionalities:

  • Wallet

    • Balance of card: shows the real time available balance on your bmobile Visa Prepaid Card (less any loads done within the last 2 working days)

    • Last Transactions: shows the most recent transactions completed on your bmobile Visa Prepaid Card (less any loads done within the last 2 working days)

    • PIN: using a password provided, you can obtain your PIN for use at ATMs and at chip enabled Point of Sale terminals

  • Top Up: Allows you, the user, to purchase top ups for friends and family and apply directly to their phones

  • Bill Pay: Allows you to pay your Blink, TSTT and bmobile bills remotely. No more lines to pay!

From time to time there will be updates applied to the bmobile Prepaid Card App eco-system which will add further services and value added functionalities to your phone/card combo!

16. How do I download the bmobile Prepaid Card App?

The bmobile Prepaid Card App can be downloaded via the Trinidad and Tobago iTunes Store and the Google Play Store. Simply search for “bmobile prepaid card” and follow the instructions outlined in the bmobile App User Guide available at all bmobile Stores.

17. Do I need the app for my bmobile Visa Prepaid Card to work?

It is highly recommended that you download the bmobile Prepaid Card app to your Smart phone to experience the full capabilities of the bmobile Visa Prepaid Card.

Without the bmobile Prepaid card app, you would only have limited access to the many functions of your bmobile Visa Prepaid card. You would not be able to make purchases at merchants who are currently Chip and Pin enabled or obtain cash via ATMs as your PIN is only available via the app.

18. How do I get my PIN?

You can ONLY get your PIN via the bmobile prepaid card App. Customers must download the bmobile prepaid card App to their Smart phones and follow the on screen instructions to register for both the App and the Wallet itself to gain access to the PIN reminder option via the App.

19. Who should I contact if I have any questions or concerns about my bmobile Visa Prepaid Card?

If you have any queries with your bmobile Visa Prepaid Card, that cannot be resolved via the bmobile App, you can contact Republic Bank at 1-868-627-3348 (available on a 24/7 365 days) for assistance.

20. If I have a dispute with a transaction with my bmobile Visa Prepaid Card, what should I do?

You will be reqquired to contact Republic Bank at 1-868-627-3348 for assistance and you will be provided with a dispute form via email to complete and forward to any branch of Republic Bank for investigation. A dispute resolution can take up to 120 days and in the interim you will not have access to the disputed amount. Note that you must lodge a dispute within 30 days from the date of the transaction, failing which the dispute will not be acknowledged.

21. Where can I get more information?

For more information speak to one of our Representatives on 824-TSTT

 

 

Click here to download the Prepaid Visa Mobile App Manual

Get HUGE discounts when you use your Prepaid Visa at participating merchants! Click here for details


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