Visa Prepaid Card

bmobile-visa-card

 

Frequently Asked Questions

Prepaid Visa

1. What is the bmobile Visa Prepaid Card?

bmobile brings you, the “bmobile Visa Prepaid Card”, a secure electronic payment card backed by Republic Bank and Visa. Manage your spending with this cost effective prepaid card. Spend only what you have available! Use your card anywhere VISA is accepted – locally and internationally – at stores and online and at ATMs worldwide.

You can also top up your prepaid handsets and pay all TSTT Blink/bmobile bills via your bmobile prepaid card app.

Application forms available at the following locations:

TSTT Customer Service Centres

  • 18 Park Street, Port of Spain

  • DSM Plaza, Chaguanas

  • Corner Green & Queen Streets, Arima

  • 10 St. James Street, San Fernando

  • Eastern Main Road, St. Augustine

  • Peter’s Road, Point Fortin

  • Gulf City, Claude Noel Highway, Lowlands, Tobago

bmobile Retail Stores

  • 1st Floor North Entrance, Trincity Mall, Trincity

  • Brian Lara Promenade, Port of Spain

  • West Wing, West Mall, Westmoorings

Cell Master bmobile Locations

  • Park Plaza, Corner Park & St. Vincent Streets, Port of Spain

  • City Gate, Port of Spain

  • Starlite Shopping Plaza, Diego Martin

  • One Woodbrook Place, Podium 4 C, Unit #15, 189 Tragarete Road, Woodbrook

  • 11A Devenish Street, Arima

  • Corner Cacique & High Streets, Princes Town

  • 54 High Street, Siparia

  • Building #3, Fernandes Industrial Centre, Eastern Main Road, Laventille

2. Who can apply for a bmobile Visa Prepaid Card?

This exclusive card is available to ALL active bmobile customers ONLY; prepaid, postpaid and individuals registered under corporate plans.

3. How do I get a bmobile Visa Prepaid Card?

Registering for the bmobile Visa Prepaid card is as easy as 1-2-3.

SIMPLY

  1. Obtain application form (available at TSTT, Cell Master locations and Republic Bank branches)
  1. Get validated at bmobile – pay applicable card fee at any bmobile location.
  1. Submit completed application with 2 forms of valid ID and utility bill (WASA, FLOW, T&TEC, TSTT landline, Official Government Tax document – all not older than 3 months) and the validation/card fee payment from TSTT to a branch of Republic Bank near you.

4. What should I do if the Utility bill is not registered in my name?

If the Utility Bill is not registered in your name, you would be required to provide Republic Bank with:

  • One valid identification in the name of the registered owner of the utility bill
  • Letter from said registered owner of utility bill confirming that you reside at quoted address

5. What are the benefits of the bmobile Visa Prepaid Card?

The bmobile Visa Prepaid Card provides you with a multitude of benefits! Experience the security and convenience of a credit card PLUS have control and save.

  • Control your spending
  • Get special discounts at selected merchants
  • Get easy access to funds to make everyday purchases
  • Utilize the CHIP and PIN technology where accepted for added security
  • Pay your bills and top up prepaid phones at your convenience
  • Manage your kids’ allowances via the bmobile prepaid card app
  • Local and international, in store and online shopping
  • Download premium apps, music and games

Special Discounts at the following merchants are available to all bmobile Visa prepaid card holders:

Nigel R Khan
Courts
Naughty Grape
American Stores
REO Consultants
Caribbean Freight Logistics
Sellier’s Travel Service
Tropical Swimming Pools
Caribbean Protective Services
Grafton Beach Resort
Le Gran Courlan Spa Resort
The Spa at Le Gran Courlan
Waze
CLX Gym
Fitness Centre
LOng Circular Health & Wellness
Sandy Point Village Hotel, Tobago
Summerland Suites, Tobago
Jencare
Geroninmo’s Cycle & Sports Ltd
Buy The Corner
Lewis Appliances
D Rite Stuff
Tropikist
Ferreira Optical
Renew Star Serpentine Limited
El Dovin Limited (La Cantina Pizzeria)

7. Can I have more than one bmobile Visa Prepaid Card registered to my name?

One card would be allowed per TSTT/bmobile customer.

8. Can a mobile number be attached to more than one card?

Only one card can be assigned to a TSTT/bmobile customer.

9. What happens if I change my mobile number assigned to my bmobile Visa Prepaid Card?

No Problem! SIMPLY make changes on your bmobile App (see bmobile Visa app instructions) and inform a TSTT CSR so that the necessary adjustment can be made on your card account.

10. Do I need to have an active account with Republic Bank to subscribe for a bmobile Visa Prepaid Card?

No, it is not necessary to have an active branch account with Republic Bank to obtain the bmobile Visa Prepaid Card.

11. How long does it take to acquire my bmobile Visa Prepaid Card?

Your NEW bmobile Visa Prepaid Card will be available within 15 working days after your application has been approved. You will be contacted by a Republic Bank Representative when your card is ready for collection at your preferred branch of Republic Bank.

12. What should I do if I am not contacted to collect my card after 15 working days?

You may contact Republic Bank Call Centre at 1-868-627-3348 for assistance.

13. How does my bmobile Visa Prepaid Card work?

Using your NEW bmobile Visa Prepaid Card is EASY. Because it is a prepaid card, spending is limited to your available balance. Each time you use the card, the purchase amount is automatically deducted from your card balance.
Visit any TSTT/bmobile, Cell Master or Republic Bank branch to load your bmobile Visa Prepaid Card.

14. Do I need to activate my bmobile Visa Prepaid Card?

No, your card is pre-activated and ready to be loaded upon collection.

15. How do I get cash at an ATM with my bmobile Visa Prepaid Card?

To get cash at any ATM, simply

  • Insert your card into the machine
  • Enter the Personal Identification number (PIN). – Details on how to access your PIN via the bmobile prepaid card app are in your App User guide.
  • Select “credit card” to make a withdrawal
  • Enter the amount of cash you want to withdraw

When you receive the cash requested, remember to take your card and receipt.

16. What should I do if my bmobile Visa Prepaid Card is lost or stolen?

Report lost or stolen cards immediately to Republic Bank Call Centre at 1-868-627-3348.
It is recommended that you note this contact number and keep it in a safe place in case both your card and the accompanying materials are lost or stolen.
You will then be required to visit a branch of Republic Bank to purchase a new card and transfer any funds from the old card at a cost.

17. What are the cost and fees associated with the bmobile Visa Prepaid Card?

See cardholder fees below.
CARHOLDER FEES (**VAT exclusive charges)

prepaid visa rates

Note:

Charges may be waived or discounted by TSTT/bmobile during promotional periods.

*Cash Advances completed at Foreign ATMs are unknown and will be charged to the card balance.

18. Will I be charged monthly access fees for previous months when my card was not in use?

Yes. Once your card is active, all outstanding fees would be deducted when you successfully load your card.

19. Is there an expiry date on the bmobile Visa Prepaid Card?

Yes. All bmobile Visa Prepaid Cards have an expiration period of 3 years, and the date is printed on the front of the card.

20. Where can I use my bmobile Visa Prepaid Card?

Your bmobile visa prepaid card carries the Visa logo, and you can use it anywhere Visa cards are accepted – locally, internationally in store and online shopping and at ATMs worldwide. Use your card at the millions of places that accept Visa cards including supermarkets, pharmacies, clothing stores, drug stores and more.

21. What special types of transactions should I know about?

Some transactions are handled differently, so please keep the following scenarios in mind:

HOTELS – Some Hotels may put a “hold” on the amount of your estimated bill, making that amount unavailable for other purchases. When you checkout of the hotel, the “hold” may take a few days to be removed.
AUTO RENTALS -Similar to hotels, auto rentals may put a “hold” on the amount of your estimated bill.
PAYING BILLS – You can use your card to pay just about any one-time or recurring bill online or at the respective offices where Visa cards are accepted. Please remember to ensure you have sufficient funds to facilitate recurring bills.

22. How do I load funds to my bmobile Visa Prepaid Card?

bmobile gives you options! Load your bmobile Visa Prepaid Card:

  • At bmobile locations and Cell Master stores – via linx or credit card ONLY
  • At Republic Bank branches – via cash or debit from an existing Republic Bank account

23. How soon after I load my card can I start shopping?

Loads done at Republic Bank would be available in 2 working days.
Loads done at bmobile/Cell Master becomes available in 1 working day.

24. What are the minimum and maximum amounts I can load on my bmobile Visa Prepaid Card?

See card limit table below

Card limits

Make sure you keep your bmobile Visa Prepaid card even after the balance is depleted, even if you decide not to load additional money on to it at the time, as you can continue to do loads and transactions until the card has expired. The physical card will also be required to facilitate any refunds on goods/services purchased using the card.

25. How do I make a purchase with my bmobile Visa Prepaid Card?

Making purchases with your bmobile VISA prepaid card is EASY. At the time of purchase, give the card to the Cashier and you will be asked to enter your PIN to complete the transaction. Each time you use your card, the purchase amount is automatically deducted from your card. Ensure you know your card balance before you shop, as merchants will not have this information.
Note: You will be required to swipe your card at terminals that are not Chip and PIN enabled and sign the sales slip. Some merchants may also request that you provide identification prior to acceptance of your card.

26. How do I conduct an online purchase?

Online purchases may vary according to the different sites. When doing an online purchase ensure that you have close at hand:

  • Card number (16 digits at front of card)
  • CVV (3 digits at back of card)
  • Expiration date on the front of the card

27. Can I purchase an item that costs more than the balance on my bmobile Visa Prepaid Card?

For all purchases if you try to use a greater value than is available on your card, the transaction would be declined.

28. What should I do if my bmobile Visa Prepaid Card is declined?

If a transaction is declined, the merchant will advise you.

  • Firstly, check your available balance via the bmobile prepaid card app.
  • You may contact Republic Bank Call Centre at 1-868-627-3348 for further assistance.

29. What is a bmobile prepaid card App?

The bmobile Visa Prepaid Card is accompanied by a specially designed Mobile App for your Smart phone with multiple functionalities:

  • Wallet

Balance of card: shows the real time available balance on your bmobile Visa Prepaid Card (less any loads done within the last 2 working days)

Last Transactions: shows the most recent transactions completed on your bmobile Visa Prepaid Card (less any loads done within the last 2 working days)

PIN: using a password provided, you can obtain your PIN for use at ATMs and at chip enabled Point of Sale terminals

  • Top Up: Allows you, the user, to purchase top ups for friends and family and apply directly to their phones
  • Bill Pay: Allows you to pay your Blink, TSTT and bmobile bills remotely. No more lines to pay!

From time to time there will be updates applied to the bmobile Prepaid Card App eco-system which will add further services and value added functionalities to your phone/card combo!

30. How do I download the bmobile Prepaid Card App?

The bmobile Prepaid Card App can be downloaded via the Trinidad and Tobago iTunes Store and the Google Play Store.

  

Simply  follow the instructions outlined in the bmobile App User Guide available at all bmobile Stores.

Click here to download the user guide.

31. Do I need the app for my bmobile Visa Prepaid Card to work?

It is highly recommended that you download the bmobile Prepaid Card app to your Smart phone to experience the full capabilities of the bmobile Visa Prepaid Card.

Without the bmobile Prepaid card app, you would only have limited access to the many functions of your bmobile Visa Prepaid card. You would not be able to make purchases at merchants who are currently Chip and Pin enabled or obtain cash via ATMs as your PIN is only available via the app.

32. How do I get my PIN?

You can ONLY get your PIN via the bmobile prepaid card App. Customers must download the bmobile prepaid card App to their Smart phones and follow the on screen instructions to register for both the App and the Wallet itself to gain access to the PIN reminder option via the App.

36. If my mobile phone is lost or stolen can the information stored within the bmobile prepaid card app be accessed by others?

Your app and Visa Wallet are password protected. You should select a password that is easy enough for you to remember, yet difficult for others to figure out. There is the option on your Smart phone to “remember password” to access the app. However, we recommend that you deselect upon login to ensure that others do not have access to your app.

37. What do I do if I make a payment to a wrong account via the bmobile prepaid card app?

After a successful bill payment via the app, an email will be generated. To query a payment, you will be required to print the email and visit a TSTT/bmobile store to lodge a query. The standard query procedure would apply.

38. What do I do if I top up the wrong number via the bmobile prepaid card app?

You will be required to visit a bmobile retail store or call 824-8788. The standard query process would apply.

39. How do I close/cancel my bmobile Visa Prepaid Card?

You would be required to:

  • Visit any branch of Republic Bank
  • Withdraw any available funds on the card less the applicable fee via the ATM or branch
  • Notify the Republic Bank representative of your desire to cancel the card

40. Who should I contact if I have any questions or concerns about my bmobile Visa Prepaid Card?

If you have any queries with your bmobile Visa Prepaid Card, that cannot be resolved via the bmobile App, you can contact Republic Bank at 1-868-627-3348 (available on a 24/7 365 days) for assistance.

41. If I have a dispute with a transaction with my bmobile Visa Prepaid Card, what should I do?

You will be required to contact Republic Bank at 1-868-627-3348 for assistance and you will be provided with a dispute form via email to complete and forward to any branch of Republic Bank for investigation. A dispute resolution can take up to 120 days and in the interim you will not have access to the disputed amount. Note that you must lodge a dispute within 30 days from the date of the transaction, failing which the dispute will not be acknowledged.

43. Where can I get more information?

For more information speak to one of our Representatives on 824-TSTT

 

Click here to download the Prepaid Visa Mobile App Manual

Get HUGE discounts when you use your Prepaid Visa at participating merchants! Click here for details


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