Free Talk & Data for New Prepaid Customers

Frequently Asked Questions

Free Talk & Data for New Prepaid Customers

1. What is the “Free Talk & Data for New Prepaid Customers” Promotion?

The “Free Talk & Data for New Prepaid Customers” provides prepaid customers with the following, at no extra cost:

  • Unlimited Bmobile calls -Monday to Thursday from 9 p.m. to 5 a.m.
  • Unlimited Bmobile calls Friday to Sunday.
  • 5 GB Data

Posted in: Free Talk & Data for New Prepaid Customers

2. What is the duration of the Promotion?

The promotion has been extended to March 31, 2017.

Posted in: Free Talk & Data for New Prepaid Customers

3. How do I participate in the Promotion?

New prepaid customers can visit any bmobile Retail Store and Channel Partner and purchase a SIM of any denomination. All SIMs comes with airtime, for use on calls and SMS to any network.

To participate in the Promotion, call any number and you will automatically receive the Promotional Plan.

Posted in: Free Talk & Data for New Prepaid Customers

4. Who can participate in this promotion?

Any prepaid customer can participate via anyone of the following

  • Purchasing a NEW Bmobile SIM card.
  • Ported In customers i.e. customers from other Network who have ported to the Bmobile network.
  • BYOD (Bring Your Own Device)

Posted in: Free Talk & Data for New Prepaid Customers

5. Does the plan include Data or SMS?

The plan provides talk time and data ONLY, however NO SMS is included in the plan.

Posted in: Free Talk & Data for New Prepaid Customers

6. Can the minutes be used to make calls to other networks?

No. The promotional plan can only be used for bmobile to bmobile calls. Calls to other networks and international calls are not included in the plan.

Posted in: Free Talk & Data for New Prepaid Customers

7. How will calls to the other network be charged?

Calls to any other network will be deducted from the customer’s SIM airtime balance followed by regular topup balance, once preloaded balance is depleted.

Posted in: Free Talk & Data for New Prepaid Customers

8. How will the daytime (Mon-Thurs) calls be charged?

Calls made during the day (Mon – Thurs) will be deducted from the customer’s SIM airtime balance. When your SIM airtime balance is finished, then calls during the day will be charged to your regular top up balance

Posted in: Free Talk & Data for New Prepaid Customers

9. How will I know that I received the promotional plan?

Once the SIM is purchased, you must make the first call to any number. The promotional plan will be added to your account. You will also receive the following messages:

Message 1

Welcome Valued Customer to the bmobile network! For 7 days we have awarded you 5GB of data, ULTD Night Talk Mon to Thru, & ULTD bmobile TALK from FRI to SUN!”

Message 2

Dial *123# Opt 6 to check your FREE plan balance. Ur plan expires in 7 days. With bmobile it is easier than ever to Stay Connected.”

Posted in: Free Talk & Data for New Prepaid Customers

10. How would I know when my promotional plan expired?

You will receive the following message when your plan expires:

Message 1

Dear Customer ur free plan has expired.Dial *123# to try our Voice & Data Plans.We have unbeatable

value with ULTD calls to bmobile nos. for one week. Only $50.”

Message 2

“Plus TRY ULTD bmobile talk and text plus 300 mb data week plan for $60.Dial *123# & select WEEK plan to

sign up NOW!”

Posted in: Free Talk & Data for New Prepaid Customers

11. Can I have multiple plans on my phone?

Yes, however, it is advisable to purchase one plan at a time.

Posted in: Free Talk & Data for New Prepaid Customers

12. How do I know the balance on my promotional plan?

Customers can dial *123# Option “Query Balance” from their handset.

Posted in: Free Talk & Data for New Prepaid Customers

13. How will my calls be charged after I buy a SIM Card or upgrade to a smartphone?

 

TYPE OF CALL DAY 1 – 7 DAY 8 ONWARDS NOTES
Daytime Calls to bmobile numbers on Monday to Thursday Charged to your SIM Airtime balance or top up balance. If your SIM airtime balance is used up, calls will be charged to your top up balance
Calls to bmobile numbers between 9 p.m. and 5 a.m. Free from your promotional plan Charged to your SIM Airtime balance
Anytime Calls to other networks Charged to SIM Airtime balance or top up balance
Anytime calls to bmobile numbers on Friday to Sunday Free from your promotional plan Charged to your SIM Airtime balance
Anytime calls to other networks on Friday to Sunday Charged to SIM Airtime balance and top up balance

Posted in: Free Talk & Data for New Prepaid Customers

14. Whom do I contact if I need assistance or have queries concerning about this promotion?

For assistance or queries, please call our Customer Service Center at 824-TSTT(8788), option 2 or Dial *100

Posted in: Free Talk & Data for New Prepaid Customers


More