41. If I have a dispute with a transaction with my bmobile Visa Prepaid Card, what should I do?

You will be required to contact Republic Bank at 1-868-627-3348 for assistance and you will be provided with a dispute form via email to complete and forward to any branch of Republic Bank for investigation. A dispute resolution can take up to 120 days and in the interim you will not have access to the disputed amount. Note that you must lodge a dispute within 30 days from the date of the transaction, failing which the dispute will not be acknowledged.

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