15. If I lose my phone or it is stolen, will I still be required to make the monthly payments?

Yes, phones which are lost or stolen will still have an outstanding balance which MUST be settled. You will be required to pay off the balance owed on the device. This amount is calculated as: Arrears + (Monthly installment x remaining months on agreement). Payment for lost or stolen phones can either be in lump sum with final settlement or they can continue as monthly payments for the duration of the agreement term.

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