Double Data Promotion

Frequently Asked Questions

Double Data May 2017

1. What is the Prepaid Double Data Promotion?

Prepaid customers will now receive Double Data on the 7 day and 30 day plan.

  • 30 Day Talk & Data Plan – $215
  • 7 Day Talk & Data Plan – $60

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2. What is included in each of the promotional plans?

  • Anywhere Minutes allow calls to all local networks plus US, UK, Canada and Caribbean Calls
  • This is a PROMOTIONAL Offer.
  • * All Prices are Vat Exclusive

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3. When would the Prepaid Double Data promotion be available?

The new plans will be available from June 30th, 2017.

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4. How long will this promotion be valid?

This promotion runs from May 1st to May 31st 2017.

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5. Who can purchase these Double Data promotional plans?

All prepaid customers can purchase these new plans.

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6. How do I purchase the Double Data Promotional Plans?

Customers should follow the steps below to purchase the plan

  • Dial *123# from their handset
  • Choose option 1 from the Menu – Talk & Data plans
  • Choose a plan from the options listed.

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7. Where can I call with the Anywhere minutes?

The Anywhere minutes included in the plan can be used to call TSTT Landline, Flow Landline, Digicel, Massy Communications, International calls to US, UK, Canada and Caribbean Calls.

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8. What happens if I deplete all the Minutes or Data in my bundle before it expires?

If your data or bundle minutes are depleted before your plan expires, you will be charged at the Pay As You Go (PAYG) rate for data and voice.

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9. Will I be able to repurchase the same plan if my data is depleted before my current plan expires?

Yes, you can repurchase the same plan if your data is depleted before it expires. Simply dial *123# and select the plan.

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10. How will I know when I purchase one of the Prepaid Double Data Plans?

When you purchase one of the new prepaid plans you will receive a message confirming your plan purchase.

Message 2: Week Talk & Data Plan

“U’ve rec’d Ultd bmobile Talk +50 mins talk,750MB + 750 MB Bonus Data+ SMS, valid for 7dys, charged $60. Talk,Surf & WhatsApp. Live the experience, Life is On with Bmobile!”

 

Message 3: Month Talk & Data Plan

“You have rec’d 300 mins, Ultd bmobile Talk, 3GB+3GB Bonus Data &Unltd SMS valid for 30dys. Talk, Surf & Text, Live The Experience, Life Is On with Bmobile!”

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11. How will I know when my plan expires?

When your plan expires you will receive an expiry message as indicated below:

“Dear Customer your <3 day/ weekly/monthly Plan> has expired, Dial *123# and SELECT Talk & Data to choose a new plan. Thank You. Life Is On with Bmobile”

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12. How can I find out the balance on my prepaid plan?

Customers can dial *123# from their handset and select Option 3 -“Query balances” from the menu. A text message will be sent with the account balance.

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13. Can I purchase additional bundles while on this plan?

Yes you can purchase additional bundles while on the plan. Simply dial *123# to purchase any Talk and data plan.

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14. If I have multiple bundles on my account, which one will be used up first?

The bundle usage priority will be based on expiry date. For example, if you purchase a day pass bundle with an expiry date of 24 hrs, it will be used up first, followed by the week plan and then the month plans.

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15. Where can I call for further information about this promotion?

For additional information you can contact 824-TSTT (8788) or *100

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